Job Overview

diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training opportunities
safe work environment

Job Description

This opportunity is with a well-established retail company known for its commitment to exceptional customer service, safety, and inclusivity. The company values a diverse and respectful workplace culture and aims to provide customers with high-quality products at fair and accurate pricing. By prioritizing honesty, integrity, and community responsibility, the company fosters a safe and inviting environment for both its employees and customers.

In this role, you will be instrumental in creating a welcoming and supportive atmosphere for customers within the store's coffee shop and retail department. Your primary goal will be to ensure customers feel valued and appreciated by responding knowledgeably to their questions and providing excellent service. You will prepare beverage selections to recipe and standards, manage transactions with accuracy using company best practices, and offer product samples to encourage customer discovery. Keeping the coffee shop well-stocked and fresh by monitoring product quality and inventory will be a key part of your day-to-day responsibilities. Equipment management will also be essential, including the proper use of espresso machines, blenders, ovens, and refrigerators.

This position involves collaboration and teamwork to meet common store goals while promoting the company’s core values such as respect, diversity, inclusion, and safety. Additional duties include complying with safety procedures, identifying any hazards, supporting preventive maintenance, and reporting any safety risks or inventory discrepancies to management. Your ability to manage conflict respectfully and act with integrity regarding business and customer information will be essential to your success.

Overall, this role is designed for someone passionate about delivering outstanding customer service in a busy, community-focused retail setting. It is an excellent opportunity for individuals looking to grow their skills in a team-oriented environment where they can make a meaningful impact on customer experience and store operations.

Job Requirements

  • Must be able to perform the essential job functions with or without reasonable accommodation
  • Ability to provide exceptional customer service
  • Ability to work cooperatively in a high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity
  • Ability to follow directions and seek assistance
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults

Job Qualifications

  • Excellent customer service skills
  • Any previous comparable experience
  • Knowledge of products sold within the department
  • Ability to operate coffee shop equipment
  • Ability to work cooperatively in a high paced environment
  • Ability to manage conflict reasonably and nonconfrontationally
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance
  • Commitment to company core values such as respect, honesty, integrity, diversity, inclusion and safety

Job Duties

  • Provide exceptional customer service in a safe and clean environment
  • Treat customers and employees in a fair and ethical manner
  • Create an environment that enables customers to feel welcome, important and appreciated by answering product questions
  • Prepare beverage selections to recipe and standards and handle transactions using company practices
  • Offer product samples and inform customers of coffee shop specials
  • Use equipment such as refrigerators, freezers, slicers, ovens, espresso machines, and blenders according to guidelines
  • Check product quality and review sell-by dates to ensure freshness
  • Label, stock and inventory department merchandise
  • Report product ordering and shipping discrepancies to management
  • Comply with safety procedures and report unsafe conditions
  • Practice preventive maintenance and notify management of needed repairs
  • Manage conflict in a reasonable and cooperative manner
  • Provide support to minors, individuals with special needs, and older adults
  • Follow directions and seek assistance when necessary to resolve issues

Job Criteria

Experience

Entry Level (1-2 years)


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