Job Overview

diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Training and development opportunities

Job Description

This job opportunity is with a reputable retail company known for its commitment to exceptional customer service, community involvement, and ethical business practices. The company operates a variety of stores that cater to diverse customer needs, offering quality products at fair prices while maintaining a safe and inclusive environment for both customers and employees. The company values diversity, inclusion, respect, honesty, integrity, and safety, aiming to create a welcoming atmosphere where everyone feels valued and appreciated.

The available role focuses heavily on delivering outstanding customer service within the store environment. The successful candidate will play a crucial part in ensuring customers feel welcomed, important, and satisfied with their shopping experience. This role is designed for individuals who thrive in a team-oriented, fast-paced setting and who enjoy interacting with customers and coworkers alike. Key responsibilities include handling customer inquiries about products, preparing beverage selections, managing transactions with best practices, and maintaining the quality and freshness of products. Moreover, the employee will be expected to use various equipment and perform inventory, labeling, and stocking tasks efficiently.

The position promotes teamwork and collaboration to achieve store goals and emphasizes acting with honesty and integrity. Safety is a priority, with responsibilities including adhering to safety procedures, identifying unsafe conditions, and promptly reporting any incidents or risks. The role also requires attentiveness to product quality and inventory accuracy, helping prevent shrink and ensuring customers receive the correct portions at all times. Candidates will be encouraged to stay informed about current and seasonal specials, which helps in upselling and enhancing the customer experience. This role offers an excellent opportunity for individuals seeking to grow in the retail sector while working for a company that invests in its community and fosters an ethical workplace culture. The employment type and salary details are typically competitive and commensurate with experience, aligning with industry standards.

Job Requirements

  • high school diploma or equivalent
  • excellent customer service skills
  • previous experience in a similar role preferred
  • ability to work cooperatively in a fast-paced environment
  • strong communication skills
  • ability to manage conflict respectfully
  • honesty and integrity
  • capability to follow directions and seek assistance
  • ability to handle physical aspects of the job
  • willingness to comply with safety regulations
  • ability to support individuals with special needs, minors, and older adults
  • ability to perform essential job functions with or without accommodation

Job Qualifications

  • excellent customer service skills
  • previous comparable experience preferred
  • ability to create a welcoming environment for customers
  • strong knowledge of products and ability to make suggestions
  • effective teamwork and collaboration skills
  • proficient in beverage preparation and transaction handling
  • ability to use kitchen and coffee shop equipment properly
  • attention to detail in product quality and inventory management
  • knowledge of safety procedures and food safety regulations
  • strong communication and interpersonal skills
  • ability to handle conflict constructively
  • integrity in handling customer and business information
  • ability to follow directions and seek assistance as needed
  • ability to support diverse customer needs

Job Duties

  • provide exceptional customer service in a safe and clean environment
  • treat customers and employees fairly and ethically
  • promote an inclusive work environment
  • provide the right products at the right time with fair and accurate pricing
  • demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety
  • create an environment that enables customers to feel welcome, important and appreciated by answering product questions
  • gain and maintain product knowledge to respond to inquiries and make suggestions
  • collaborate with associates and promote teamwork to achieve store goals
  • prepare beverage selections to recipe and standards using proper equipment
  • tender transactions using company best practices
  • offer product samples and inform customers of specials
  • provide fresh products with correct portion sizes to prevent shrink
  • recommend coffee shop items to customers
  • use kitchen equipment according to guidelines
  • prepare, package, label, and inventory ingredients
  • check product quality and take appropriate actions
  • label, stock, and inventory merchandise
  • report product ordering and shipping discrepancies
  • stay current with promotional ads
  • reinforce safety programs by following procedures and identifying unsafe conditions
  • practice preventive maintenance on equipment
  • notify management of accidents or safety risks
  • manage conflict reasonably and cooperatively
  • act with honesty and integrity regarding information
  • follow directions and seek assistance when needed
  • provide support to minors, individuals with special needs, and older adults
  • perform essential job functions with or without reasonable accommodation

Job Criteria

Experience

Entry Level (1-2 years)


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