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STARBUCKS/BARISTA

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $16.00 - $18.50
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling

Job Description

Our company is dedicated to providing an outstanding retail experience through exceptional customer service and a welcoming atmosphere. We are a well-established retail establishment committed to maintaining a safe, clean, and inclusive environment that not only meets but exceeds customer expectations. Our core values—respect, honesty, integrity, diversity, inclusion, and safety—are deeply embedded in our daily operations and foster a culture where customers feel valued and employees are treated with fairness and respect. We operate with a focus on community responsibility and ethical business practices, ensuring that every interaction reflects our commitment to providing the right products at the right time with fair and accurate pricing.

We are currently seeking motivated and personable individuals for the role of Customer Service Associate within our coffee shop department. This role is crucial in creating an environment where customers feel welcomed, important, and appreciated. The position involves preparing beverage selections according to recipe standards, answering customer inquiries about products, and making recommendations that enhance the customer experience. You will be responsible for utilizing various coffee shop equipment including espresso machines, blenders, and steamers, as well as handling cash transactions using best company practices. This role also involves quality control measures such as checking product freshness and labeling merchandise while adhering to food safety regulations and maintaining a neat and sanitary work area.

As a Customer Service Associate, you will collaborate closely with fellow associates to promote teamwork and achieve store goals. You will assist in inventory management, ingredient preparation, and maintain knowledge of current and upcoming promotional deals to inform and assist customers effectively. Safety compliance is a key responsibility, including identifying unsafe conditions, reporting discrepancies, and following preventive maintenance procedures. This position also requires excellent interpersonal skills, the ability to manage conflict constructively, and acting with integrity regarding customer and company information. The role is fast-paced and can be stressful, so the ability to work cooperatively and maintain a positive attitude is essential. Support and assistance to a diverse customer base, including minors, individuals with special needs, and older adults, is also an important aspect of this job.

This is a rewarding career opportunity for individuals who thrive in customer-focused environments and are passionate about delivering quality service while upholding the values that make our company a trusted retailer. We welcome candidates with excellent customer service skills and any comparable experience in related roles. Join our team and be part of a company that values your contribution and provides a supportive, inclusive workplace where you can grow professionally and personally.

Job Requirements

  • Excellent customer service skills
  • Any previous comparable experience
  • Ability to act with honesty and integrity
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Qualifications

  • Excellent customer service skills
  • Any previous comparable experience
  • Ability to act with honesty and integrity
  • Ability to manage conflict in a nonconfrontational manner
  • Ability to work cooperatively in a fast-paced environment
  • Ability to follow directions and seek assistance when necessary

Job Duties

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • Collaborate with associates and promote teamwork to help achieve company/store goals
  • Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment
  • Tender transactions using company best practices
  • Offer product samples to help customers discover new items or products for which they inquire about
  • Inform customers of coffee shop specials
  • Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
  • Recommend coffee shop items to customers to ensure they get the products they want and need
  • Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
  • Prepare, package, label and inventory ingredients in merchandise
  • Check product quality to ensure freshness
  • review "sell by" dates and take appropriate action
  • Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
  • Label, stock and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Stay current with present, future, seasonal and special ads
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Adhere to all food safety regulations and guidelines
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Notify management of customer or employee accidents
  • report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Criteria

Experience

Entry Level (1-2 years)


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