Job Overview

diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career Development
flexible scheduling

Job Description

The hiring establishment is a customer-focused retail store committed to providing excellent customer service and maintaining a safe, clean, and inclusive environment. The company operates in a dynamic retail environment where delivering exceptional service while promoting core company values is a top priority. This establishment prioritizes fairness, ethical treatment of customers and employees, and strives to build lasting relationships with the community it serves. The organization places high importance on respect, honesty, integrity, diversity, inclusion, and safety, ensuring that these principles are deeply embedded in its daily operations and workforce culture.

This role is designed for individuals passionate about providing outstanding customer experiences while contributing to the store's overall success. The ideal candidate will be responsible for creating a welcoming atmosphere where customers feel valued and appreciated. They will assist customers by answering questions regarding products sold within the department and the broader store, providing product recommendations, and helping customers discover new items through sampling and informative interactions. This role demands a combination of exceptional customer service skills and the ability to maintain detailed knowledge of department products.

In addition to customer interaction, this position includes responsibilities such as preparing beverages to company recipes and standards, handling transactions with accuracy, and maintaining product quality through vigilant inspection and adherence to safety regulations. The candidate will also collaborate closely with associates to promote teamwork and work toward achieving store goals. Operational duties include managing inventory, proper equipment use, including specialized kitchen appliances and coffee machines, labeling and stocking merchandise, and reporting any discrepancies or safety concerns to management.

The company seeks a team player who can excel in a fast-paced, sometimes stressful environment, handle conflicts professionally, and uphold high standards of integrity and ethical behavior. Candidates must be capable of following directions, seeking help when necessary, and supporting diverse customer groups, including minors, individuals with special needs, and older adults. This role requires an individual who can perform essential job functions with or without reasonable accommodation, reflecting the company’s commitment to accessibility and inclusion.

Overall, this position offers an excellent opportunity for those looking to advance their career in retail customer service, providing a supportive work environment aligned with strong corporate values and community engagement. The role is ideal for individuals seeking personal growth and the chance to contribute to a positive customer experience while developing their skills in merchandise handling, product knowledge, and teamwork.

Job Requirements

  • Excellent customer service skills
  • Previous comparable experience preferred
  • Ability to work in a fast-paced environment
  • Ability to manage conflict professionally
  • Ability to follow instructions and seek assistance when needed
  • Commitment to ethical treatment of customers and employees
  • Ability to perform essential job functions with or without accommodation
  • Supportive attitude toward diverse customer groups
  • Knowledge of safety and food handling regulations preferred

Job Qualifications

  • Excellent customer service skills
  • Any previous comparable experience
  • Ability to communicate effectively
  • Teamwork and collaboration skills
  • Basic knowledge of food safety and handling
  • Ability to operate coffee shop equipment
  • Attention to detail
  • Conflict management skills
  • Ability to follow directions and seek assistance when necessary
  • Commitment to company core values of respect, honesty, integrity, diversity, inclusion and safety

Job Duties

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • Collaborate with associates and promote teamwork to help achieve company/store goals
  • Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
  • Tender transactions using company best practices
  • Offer product samples to help customers discover new items or products for which they inquire about
  • Inform customers of coffee shop specials
  • Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
  • Recommend coffee shop items to customers to ensure they get the products they want and need
  • Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
  • Prepare, package, label and inventory ingredients in merchandise
  • Check product quality to ensure freshness
  • review "sell by" dates and take appropriate action
  • Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
  • Label, stock and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Stay current with present, future, seasonal and special ads
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Adhere to all food safety regulations and guidelines
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Notify management of customer or employee accidents
  • report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Criteria

Experience

Entry Level (1-2 years)


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