STARBUCKS/BARISTA

Richmond, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $14.50 - $16.75

Work Schedule

Flexible

Benefits

Healthcare coverage

Dental Insurance

Vision Insurance

Prescription coverage

flexible scheduling

Paid Time Off

Holiday pay

sick pay

Employee assistance program

Financial Coaching

associate discounts

Tuition Reimbursement

training programs

Job Description

Kroger is the nation's largest grocery retailer, operating nearly 2,800 stores across 35 states under 28 different banners. Founded over a century ago in Cincinnati as a small grocery store, Kroger has grown significantly and established itself as America's grocer. This company prides itself on fostering diverse teams who share a passion for food and people, focused on their mission: To Feed the Human Spirit. Kroger emphasizes innovation and continuously strives to create exceptional experiences for customers, communities, and employees alike with food at the center of everything they do. The company deeply values respect, honesty, integrity, diversity, inclusion, and safety as part of its core principles. Kroger also prioritizes creating an inclusive work environment where employees and customers alike are treated fairly and ethically, ensuring a positive community impact and promoting mutual respect.

The role involves providing exceptional customer service in a safe and clean environment, encouraging customers' return visits. It demands fair and ethical treatment of customers and colleagues, while promoting the company’s core values. The position requires employees to deliver the right products at the right time with fair and accurate pricing, ensuring customer satisfaction with their shopping experience. The role also involves actively supporting teamwork among associates to meet company and store goals, maintaining knowledge of products sold, and responding effectively to customer inquiries. If you are passionate about customer care, eager to work in a dynamic grocery environment, and motivated to grow your career in a supportive company, this is a rewarding opportunity with Kroger. Both part-time and career-seeker candidates are encouraged to apply for a position that offers flexibility, growth potential, and numerous comprehensive benefits. You will find a workplace where your contributions matter, and your personal and career development is supported through extensive training and tuition reimbursement programs.

Job Requirements

Excellent customer service skills
Any previous comparable experience

Job Qualifications

Excellent customer service skills
Any previous comparable experience
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Duties

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
Collaborate with associates and promote teamwork to help achieve company/store goals
Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
Tender transactions using company best practices
Offer product samples to help customers discover new items or products for which they inquire about
Inform customers of coffee shop specials
Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
Recommend coffee shop items to customers to ensure they get the products they want and need
Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
Prepare, package, label and inventory ingredients in merchandise
Check product quality to ensure freshness
Review "sell by" dates and take appropriate action
Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
Label, stock and inventory department merchandise
Report product ordering/shipping discrepancies to the department manager
Stay current with present, future, seasonal and special ads
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
Adhere to all food safety regulations and guidelines
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Notify management of customer or employee accidents
Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Must be able to perform the essential job functions of this position with or without reasonable accommodation