
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Healthcare coverage
flexible scheduling
Paid Time Off
Employee assistance program
associate discounts
Tuition Reimbursement
training programs
Job Description
Kroger is the nation’s largest grocer, operating nearly 2,800 stores across 35 states under 28 different banners. Originating from a small grocery store in Cincinnati over a century ago, Kroger has grown into a leading retail giant, dedicated to feeding the human spirit by bringing together diverse and passionate teams focused on food and customer satisfaction. As a household name in the grocery industry, Kroger takes pride in fostering inclusive, respectful, and safe environments for both its customers and employees. The company’s core values emphasize respect, honesty, integrity, diversity, inclusion, and safety, which guide everything from daily operations to long-term strategic goals and community engagement.
The role offered at Kroger represents an exciting opportunity to be part of a dynamic team within a company that truly values its people. This position centers on delivering exceptional customer service in a safe, clean environment to ensure customers have a positive experience and return visits. Employees will play a key role in creating an atmosphere where customers feel welcomed, important, and appreciated, while also promoting teamwork and collaboration among colleagues to meet company goals. Responsibilities include providing accurate product information, preparing beverage selections to standards, and ensuring that products are fresh and properly presented. The role demands a focus on fairness and ethics in all interactions, promoting an inclusive workplace and being a responsible community member.
Kroger heavily emphasizes employee well-being, offering comprehensive benefits such as medical, dental, vision, and prescription coverage through various plans. Flexible scheduling with paid time off, including holidays and sick leave, supports a healthy work-life balance. Associates can also access free counseling and financial coaching resources, valuable employee discounts, and significant tuition reimbursement opportunities up to $21,000. With abundant training programs and diverse career pathways, Kroger supports continuous professional growth and development, making this role suitable for individuals seeking either part-time work or a new long-term career.
In this customer-facing position, associates are expected to maintain detailed knowledge of products, prepare and serve food and beverages according to company recipes and standards, handle transactions accurately, and maintain inventory and equipment in compliance with safety regulations and company policies. A team-focused, cooperative spirit and the ability to handle conflict calmly and constructively are essential attributes. Employees must be proactive in adhering to safety programs, reporting any hazards, and upholding food safety guidelines. The company values honesty, integrity, and the ability to follow directions while supporting a variety of community members, including vulnerable populations. This role is designed to foster growth and success for dedicated, caring individuals committed to providing top-tier service in a fast-paced retail environment.
The role offered at Kroger represents an exciting opportunity to be part of a dynamic team within a company that truly values its people. This position centers on delivering exceptional customer service in a safe, clean environment to ensure customers have a positive experience and return visits. Employees will play a key role in creating an atmosphere where customers feel welcomed, important, and appreciated, while also promoting teamwork and collaboration among colleagues to meet company goals. Responsibilities include providing accurate product information, preparing beverage selections to standards, and ensuring that products are fresh and properly presented. The role demands a focus on fairness and ethics in all interactions, promoting an inclusive workplace and being a responsible community member.
Kroger heavily emphasizes employee well-being, offering comprehensive benefits such as medical, dental, vision, and prescription coverage through various plans. Flexible scheduling with paid time off, including holidays and sick leave, supports a healthy work-life balance. Associates can also access free counseling and financial coaching resources, valuable employee discounts, and significant tuition reimbursement opportunities up to $21,000. With abundant training programs and diverse career pathways, Kroger supports continuous professional growth and development, making this role suitable for individuals seeking either part-time work or a new long-term career.
In this customer-facing position, associates are expected to maintain detailed knowledge of products, prepare and serve food and beverages according to company recipes and standards, handle transactions accurately, and maintain inventory and equipment in compliance with safety regulations and company policies. A team-focused, cooperative spirit and the ability to handle conflict calmly and constructively are essential attributes. Employees must be proactive in adhering to safety programs, reporting any hazards, and upholding food safety guidelines. The company values honesty, integrity, and the ability to follow directions while supporting a variety of community members, including vulnerable populations. This role is designed to foster growth and success for dedicated, caring individuals committed to providing top-tier service in a fast-paced retail environment.
Job Requirements
- Excellent customer service skills
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
- Excellent customer service skills
- Any previous comparable experience
- Ability to act with honesty and integrity
- Ability to manage conflict reasonably and cooperatively
- Ability to work cooperatively in high paced and stressful environments
- Ability to follow directions and seek assistance
- Knowledge of product inventory and safe food handling
- Good communication and teamwork capabilities
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- review "sell by" dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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