
Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid training
flexible schedule
Job Description
Our company is a reputable and customer-centric retailer committed to providing exceptional service and a welcoming environment for all customers. We pride ourselves on fostering an inclusive and ethical work atmosphere where every employee and customer feels respected and valued. With a strong dedication to community responsibility and integrity, our company consistently aims to deliver the right products at the right time, ensuring fair and accurate pricing. Our core values of respect, honesty, integrity, diversity, inclusion, and safety are deeply embedded in our culture, guiding every interaction and decision within the store.
We are currently seeking a passionate and dedicated Customer Service Associate to join our team. In this role, you will be responsible for delivering outstanding customer service in a safe and clean environment, helping to ensure customers have a positive shopping experience that encourages repeat visits. You will play a key role in promoting an environment where customers feel welcome, important, and appreciated. Your duties will include providing product knowledge, answering customer questions, preparing and serving beverage selections, and maintaining product quality and safety standards.
Beyond customer interaction, the role involves collaborating with team members to achieve store goals, managing inventory effectively, and adhering to all food safety regulations. You will be trained to use various equipment including coffee machines, blenders, ovens, and slicers, and will be expected to prepare products according to company recipes and standards. Ensuring accurate portion sizes to reduce waste, offering product samples, and keeping abreast of seasonal specials and promotions will also be part of your responsibilities.
Safety and integrity are paramount in this position; you will be expected to identify unsafe conditions, practice preventive maintenance, and report any discrepancies or incidents to management promptly. Your ability to manage conflict professionally, maintain honesty with customer and business information, and provide assistance to individuals of diverse needs will contribute significantly to the positive reputation of our store.
This role is ideal for someone who thrives in a fast-paced environment, excels at teamwork, and is committed to continuous learning about the products and services we offer. Whether you have previous experience or are eager to begin a career in retail customer service, this position offers a supportive and dynamic workplace where your contributions are valued and recognized. Join us and help create meaningful customer experiences that reflect our company’s dedication to quality, community, and respect.
We are currently seeking a passionate and dedicated Customer Service Associate to join our team. In this role, you will be responsible for delivering outstanding customer service in a safe and clean environment, helping to ensure customers have a positive shopping experience that encourages repeat visits. You will play a key role in promoting an environment where customers feel welcome, important, and appreciated. Your duties will include providing product knowledge, answering customer questions, preparing and serving beverage selections, and maintaining product quality and safety standards.
Beyond customer interaction, the role involves collaborating with team members to achieve store goals, managing inventory effectively, and adhering to all food safety regulations. You will be trained to use various equipment including coffee machines, blenders, ovens, and slicers, and will be expected to prepare products according to company recipes and standards. Ensuring accurate portion sizes to reduce waste, offering product samples, and keeping abreast of seasonal specials and promotions will also be part of your responsibilities.
Safety and integrity are paramount in this position; you will be expected to identify unsafe conditions, practice preventive maintenance, and report any discrepancies or incidents to management promptly. Your ability to manage conflict professionally, maintain honesty with customer and business information, and provide assistance to individuals of diverse needs will contribute significantly to the positive reputation of our store.
This role is ideal for someone who thrives in a fast-paced environment, excels at teamwork, and is committed to continuous learning about the products and services we offer. Whether you have previous experience or are eager to begin a career in retail customer service, this position offers a supportive and dynamic workplace where your contributions are valued and recognized. Join us and help create meaningful customer experiences that reflect our company’s dedication to quality, community, and respect.
Job Requirements
- Excellent customer service skills
- Any previous comparable experience
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
- Excellent customer service skills
- Any previous comparable experience
- Ability to create a welcoming and inclusive environment
- Knowledge of product lines and ability to answer questions
- Ability to collaborate and promote teamwork
- Skill in using coffee shop and kitchen equipment
- Ability to follow safety and food hygiene guidelines
- Strong communication and interpersonal skills
- Ability to manage conflict cooperatively
- Integrity and honesty in handling customer and business information
- Ability to follow directions and seek help when needed
- Compassion and patience in assisting diverse customer groups
Job Duties
- Provide exceptional customer service in a safe and clean environment
- Treat customers and employees in a fair and ethical manner
- Create an environment that enables customers to feel welcome and appreciated
- Answer questions regarding products sold within the department and store
- Gain and maintain knowledge of products and make suggestions
- Collaborate with associates and promote teamwork
- Prepare beverage selections to recipe and customer requests using proper equipment
- Tender transactions using company best practices
- Offer product samples and inform customers of specials
- Provide customers with fresh products and correct portion sizes
- Recommend coffee shop items to customers
- Use all coffee shop equipment according to guidelines
- Prepare, package, label and inventory ingredients
- Check product quality, review sell by dates, and take action
- Properly use kitchen equipment, espresso machine, blender, scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering and shipping discrepancies to management
- Stay current with seasonal and special ads
- Reinforce safety programs and identify unsafe conditions
- Comply with food safety regulations
- Practice preventive maintenance and report equipment issues
- Notify management of accidents and safety risks
- Report illegal activity
- Work cooperatively in a high-paced and stressful environment
- Manage conflict in a reasonable and cooperative manner
- Act with honesty and integrity regarding information
- Follow directions and seek assistance when necessary
- Provide support to minors, individuals with special needs and older adults
- Perform essential job functions with or without accommodation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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