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STARBUCKS/BARISTA

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Standard Hours
Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee wellness programs

Job Description

The hiring establishment is a respected retail company committed to providing outstanding customer service in a clean and safe environment. The company fosters an inclusive work culture that reflects its core values of respect, honesty, integrity, diversity, inclusion, and safety. As a leader in the retail industry, it places a strong emphasis on fairness and ethical business practices, ensuring customers receive the right products at the right time with fair and accurate pricing. Employees are encouraged to treat both customers and colleagues with fairness and integrity, promoting a positive community presence and teamwork within the store. This retail company aims to create an inviting atmosphere where customers feel valued and appreciated, contributing to a welcoming shopping experience that ensures repeat visits and customer loyalty.

The role focuses on delivering exceptional customer service in a high-paced, team-oriented setting. Responsibilities include maintaining product knowledge and assisting customers with inquiries to meet their needs effectively. Employees will prepare and serve beverages following company recipes and standards while using appropriate equipment such as espresso machines, blenders, and steamers. Employees are also expected to manage product quality by checking freshness, properly labeling, stocking, and inventorying merchandise. The position requires adherence to safety and food handling regulations and the promotion of safe working conditions by identifying risks and reporting issues to management. Candidates will collaborate with store associates to achieve company goals, providing a seamless customer experience by managing transactions efficiently and offering product samples and recommendations to enhance customer satisfaction. This role offers an excellent opportunity for individuals who thrive in cooperative, dynamic environments and are committed to upholding the values that make the company stand out in the retail sector. Excellent communication skills, honesty, and the ability to handle conflict with professionalism are essential for success in this position.

Job Requirements

  • High school diploma or equivalent
  • excellent customer service skills
  • ability to work cooperatively in high-paced and sometimes stressful environment
  • ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • ability to act with honesty and integrity regarding customer and business information
  • ability to follow directions and seek assistance when necessary
  • must be able to perform essential job functions with or without reasonable accommodation

Job Qualifications

  • Excellent customer service skills
  • ability to manage conflict reasonably and nonconfrontationally
  • strong communication skills
  • honesty and integrity
  • ability to follow directions and seek assistance when necessary
  • experience with beverage preparation preferred
  • knowledge of product quality and safety standards
  • teamwork and collaboration skills
  • ability to work in a fast-paced environment
  • commitment to company values of respect, honesty, and inclusion

Job Duties

  • Provide exceptional customer service while ensuring a clean and safe environment
  • treat customers and employees in a fair and ethical manner
  • create a welcoming atmosphere for customers by answering product questions
  • maintain product knowledge and respond to customer inquiries
  • collaborate with associates to promote teamwork and achieve store goals
  • prepare beverage selections according to recipes and customer requests
  • tender transactions using company best practices
  • offer product samples and inform customers of specials
  • provide accurate portion sizes to prevent shrink
  • recommend coffee shop items to customers
  • use coffee shop equipment according to guidelines
  • prepare, package, label and inventory ingredients
  • check product quality and review sell-by dates
  • properly use kitchen equipment including espresso machine, blender, and steamer
  • label, stock and inventory merchandise
  • report product ordering and shipping discrepancies
  • stay current with specials and promotional ads
  • comply with safety procedures and report unsafe conditions
  • adhere to food safety regulations
  • perform preventive maintenance on equipment and report repairs
  • notify management of accidents and safety risks
  • manage conflict peacefully
  • act with honesty regarding customer and business information
  • follow directions and seek assistance when necessary
  • provide support and assistance to minors, individuals with special needs, and older adults
  • perform essential job functions with or without accommodations

Job Criteria

Experience

Entry Level (1-2 years)


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