STARBUCKS/BARISTA

Our company is a renowned retail establishment dedicated to offering exceptional products and services to our customers in a welcoming and inclusive environment. As a staple in our community, we pride ourselves on embodying the core values of respect, honesty, integrity, diversity, inclusion, and safety. These principles are not only the foundation of our business but also the driving force behind creating a positive experience for both our customers and employees. Our commitment to maintaining a safe, clean, and ethical workplace ensures that every visitor feels valued and eager to return, making us a preferred destination for quality products and superior customer service.

We are currently seeking a motivated and customer-focused individual to join our team in the role of Customer Service Associate primarily stationed within our coffee shop and department sections. This position is pivotal in creating an environment where customers feel welcome, important, and appreciated. The role requires providing excellent customer service by responding to inquiries about products, making product recommendations, and assisting with beverage preparation according to established recipes and standards. The Customer Service Associate will also be responsible for maintaining knowledge of store merchandise, collaborating with team members to achieve company goals, and ensuring that all operations adhere to health, safety, and quality standards.

The ideal candidate will have excellent interpersonal skills with a passion for helping others and the ability to manage multiple tasks in a fast-paced, sometimes stressful environment. They will be expected to exhibit fairness, ethical behavior, and act with honesty and integrity in all dealings. Responsibilities extend beyond customer interaction to include maintaining product freshness, stock inventory, and the proper use and maintenance of kitchen and beverage equipment such as espresso machines, blenders, ovens, and scales. This role also includes engaging with customers by offering product samples and informing them of specials to enhance their shopping experience.

Additionally, this position supports the company’s safety protocols by identifying and reporting any unsafe conditions, accidents, or suspicious activity to management. The successful candidate will demonstrate the ability to manage conflict with a calm and cooperative attitude and be adept at following directions and seeking assistance when necessary to resolve issues. There is also an element of social responsibility in this role, involving providing support and assistance to minors, individuals with special needs, and older adults within the store environment.

This is an excellent opportunity for individuals who thrive on delivering excellent customer service while contributing to a team-oriented culture that values diversity and inclusion. We welcome candidates with previous comparable experience in customer service roles but emphasize that a strong commitment to learning and embodying our core values is equally important. Our commitment to reasonable accommodation ensures that all employees can effectively perform the essential functions of the job, making this an accessible role for a diverse group of individuals. Join us and become a part of a company that values and rewards dedication, ethical conduct, and above all, outstanding service.