
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts
Job Description
Kroger, founded over a century ago as a small grocery store in Cincinnati, has grown into the largest grocer in the United States. With nearly 2,800 stores across 35 states operating under 28 different brand names, Kroger is recognized nationwide as a leader in the grocery industry. The company prides itself on its deep-rooted commitment to providing exceptional customer service and fostering a diverse and inclusive workplace. Kroger's mission is encapsulated in its purpose to "Feed the Human Spirit," a goal that drives the company to connect people with the products and experiences they need to nourish their lives and communities. The company emphasizes innovation, community responsibility, and the well-being of both its customers and team members. Kroger offers opportunities for career advancement and personal growth, supporting employees with robust training programs, comprehensive benefits, and a supportive work environment.
The role at Kroger centers on delivering exceptional customer service in a safe and welcoming environment, ensuring customers have a positive shopping experience that encourages their return. This position requires a commitment to ethical behavior, fairness, and respect for both customers and coworkers. The employee will be responsible for upholding the company's core values of respect, honesty, integrity, diversity, inclusion, and safety while providing accurate product information and timely service. This position is ideal for individuals who are caring, purpose-driven, and eager to develop their skills in a dynamic retail setting. Whether working part-time or pursuing a long-term career with Kroger, the successful candidate will have the opportunity to grow and thrive, benefiting from flexible scheduling, comprehensive healthcare options, and access to education reimbursements. Kroger is dedicated to creating a workplace where everyone feels valued and empowered to contribute to the company’s ongoing success and community impact.
The role at Kroger centers on delivering exceptional customer service in a safe and welcoming environment, ensuring customers have a positive shopping experience that encourages their return. This position requires a commitment to ethical behavior, fairness, and respect for both customers and coworkers. The employee will be responsible for upholding the company's core values of respect, honesty, integrity, diversity, inclusion, and safety while providing accurate product information and timely service. This position is ideal for individuals who are caring, purpose-driven, and eager to develop their skills in a dynamic retail setting. Whether working part-time or pursuing a long-term career with Kroger, the successful candidate will have the opportunity to grow and thrive, benefiting from flexible scheduling, comprehensive healthcare options, and access to education reimbursements. Kroger is dedicated to creating a workplace where everyone feels valued and empowered to contribute to the company’s ongoing success and community impact.
Job Requirements
- Excellent customer service skills
Job Qualifications
- Excellent customer service skills
- Any previous comparable experience
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Ability to work cooperatively in a high paced and sometimes stressful environment
- Ability to provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- Review "sell by" dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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