Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Flexible
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Benefits

Healthcare coverage
Dental Insurance
vision coverage
Paid Time Off
Holiday pay
Employee Discounts
Tuition Reimbursement

Job Description

Fry's Food Stores, based in Arizona, is a well-established grocery retailer and part of The Kroger Company since their merger in 1983. With over 120 stores spread across Arizona, Fry's Food Stores has become synonymous with providing quality products and outstanding customer service. As a member of the Kroger family of companies, Fry's embraces a rich heritage of innovation and community commitment, firmly focused on the mission "To Feed the Human Spirit." This mission highlights not just the importance of nourishing bodies through food but also the spirit by fostering an engaging, supportive environment for employees and customers alike. Fry's Food Stores prides itself on its diverse teams who share a passion for food, people, and community. The company continually strives to create exceptional experiences both inside and outside the store through inclusive, respectful, and honest business practices. Our associate's wellbeing is a priority, supported through comprehensive benefits and numerous opportunities for growth and professional development. Whether you are looking for part-time work or an exciting new career path, Fry's offers fresh opportunities to grow, learn, and succeed. By joining Fry's team, you become part of a community where your potential is truly unlimited, and you are valued for your contributions. Fry's Food Stores not only empowers its associates to build their careers but also encourages respect, honesty, integrity, diversity, inclusion, and safety in every aspect of their work environment.

The role within Fry's Food Stores centers around providing exceptional customer service while maintaining a safe, clean, and welcoming environment for all customers and employees. This position requires treating customers and coworkers fairly and ethically, fostering an inclusive and collaborative work culture, and supporting the community. Your responsibilities will include providing the right products at the right time with fair and accurate pricing, answering customer inquiries knowledgeably, and suggesting products to meet their needs. Demonstrating the company's core values daily, such as respect, honesty, integrity, diversity, inclusion, and safety, is fundamental to this position. You will actively participate in maintaining product quality, adhering to food safety regulations, handling various kitchen and coffee equipment, and supporting teamwork to help achieve store goals. The role also involves managing customer transactions smoothly, offering product samples, preparing beverages, and assisting with merchandising and inventory tasks. Associates in this role must handle potentially stressful situations tactfully, resolve conflicts cooperatively, and report any safety or security issues promptly. Importantly, this position is ideal for individuals who are passionate about serving others, eager to work in a fast-paced environment, and motivated to grow within a supportive corporate family. This opportunity comes with access to competitive benefits, including healthcare, flexible scheduling, tuition reimbursement, and various employee assistance programs. Whether you are new to the workforce or an experienced associate, Fry's Food Stores welcomes you to apply and begin a fulfilling, dynamic career dedicated to excellent customer experiences and community impact.

Job Requirements

  • Excellent customer service skills
  • Any previous comparable experience
  • Ability to operate kitchen and coffee equipment
  • Ability to work in a fast-paced environment
  • Ability to maintain product quality and safety standards
  • Ability to communicate clearly and effectively
  • Ability to work cooperatively with others
  • Ability to follow directions and seek assistance when necessary
  • Ability to manage conflict calmly and respectfully
  • Willingness to comply with all safety and company policies
  • Must be able to perform essential job functions with or without accommodation

Job Qualifications

  • Excellent customer service skills
  • Ability to gain and maintain product knowledge
  • Ability to collaborate and work effectively in a team environment
  • Strong communication skills
  • Ability to follow company procedures and policies
  • Ability to handle customer inquiries and resolve issues
  • Knowledge of safety and food safety regulations
  • Ability to operate food and beverage equipment properly
  • Attention to detail in product handling and quality control
  • Ability to manage conflict in a calm and constructive manner
  • Honesty and integrity in handling customer and business information
  • Flexibility to work various shifts including weekends and holidays

Job Duties

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • Collaborate with associates and promote teamwork to help achieve company/store goals
  • Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
  • Tender transactions using company best practices
  • Offer product samples to help customers discover new items or products for which they inquire about
  • Inform customers of coffee shop specials
  • Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
  • Recommend coffee shop items to customers to ensure they get the products they want and need
  • Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
  • Prepare, package, label and inventory ingredients in merchandise
  • Check product quality to ensure freshness
  • Review sell by dates and take appropriate action
  • Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
  • Label, stock and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Stay current with present, future, seasonal and special ads
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Adhere to all food safety regulations and guidelines
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Notify management of customer or employee accidents
  • Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Criteria

Experience

Entry Level (1-2 years)


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