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STARBUCKS/BARISTA

Job Overview

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Compensation

Hourly
Range $17.38 - $21.71
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
Training and Development
retirement savings plan
Employee assistance program

Job Description

This opportunity is with a renowned retail company dedicated to delivering exceptional customer service in a safe and clean environment. As a customer-focused establishment, the company operates with core values such as respect, honesty, integrity, diversity, inclusion, and safety. These principles are embedded in every aspect of the business to ensure that customers receive high-quality service and feel valued during every interaction. The company fosters an inclusive atmosphere where both customers and employees are treated fairly and ethically. It is recognized for offering the right products at the right time with accurate pricing, which has cultivated a loyal customer base and a positive community reputation.

The role available is centered on providing exemplary customer service while maintaining the company’s high standards. This position calls for a friendly, knowledgeable individual who can create an inviting environment for customers, making them feel welcome and appreciated. The successful candidate will be responsible for answering questions about products, suggesting items based on customer inquiries, and promoting teamwork among associates to achieve store objectives. This is not only a customer-facing role but also involves operational responsibilities such as preparing beverages according to company recipes and standards, handling transactions with best practices, and offering product samples to enhance the customer experience.

The individual in this role must be familiar with using various store equipment like refrigerators, freezers, slicers, ovens, espresso machines, blenders, computerized scales, and steamers while following company safety and food handling guidelines. Keeping track of product inventory, checking quality to ensure freshness, and complying with safety procedures are also critical functions. The position requires excellent communication skills, the ability to work under pressure cooperatively, and a conflict management style that is both reasonable and nonconfrontational. Moreover, the role involves supporting individuals with diverse needs, including minors, individuals with special needs, and older adults, highlighting the company’s commitment to community responsibility.

This employment opportunity suits candidates who are self-motivated, trustworthy, and eager to contribute positively to the store environment. While prior experience in a similar role is desirable, it is not mandatory, provided the candidate has excellent customer service skills and the capacity to learn and adapt. The role demands a commitment to uphold the company’s values every day, ensuring that each customer leaves satisfied and eager to return. Overall, this position is a gateway to developing a career with a reputable retailer that values integrity, respect, and inclusiveness at its core.

Job Requirements

  • Excellent customer service skills
  • Any previous comparable experience
  • Ability to create a welcoming environment
  • Knowledge of product offerings
  • Teamwork and collaboration skills
  • Ability to prepare beverage selections and operate coffee shop equipment
  • Ability to work cooperatively in a high paced environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity
  • Ability to follow directions and seek assistance
  • Ability to provide support and assistance to diverse individuals
  • Must be able to perform essential job functions with or without reasonable accommodation

Job Qualifications

  • Excellent customer service skills
  • Any previous comparable experience
  • Ability to create a welcoming environment
  • Knowledge of product offerings
  • Teamwork and collaboration skills
  • Ability to prepare beverage selections and operate coffee shop equipment
  • Strong communication skills
  • Ability to manage conflict constructively
  • Integrity and honesty in handling customer and business information
  • Ability to follow directions and seek assistance when needed
  • Ability to support diverse customer demographics including minors, special needs individuals, and older adults

Job Duties

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • Collaborate with associates and promote teamwork to help achieve company/store goals
  • Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
  • Tender transactions using company best practices
  • Offer product samples to help customers discover new items or products for which they inquire about
  • Inform customers of coffee shop specials
  • Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
  • Recommend coffee shop items to customers to ensure they get the products they want and need
  • Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
  • Prepare, package, label and inventory ingredients in merchandise
  • Check product quality to ensure freshness
  • Review "sell by" dates and take appropriate action
  • Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
  • Label, stock and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Stay current with present, future, seasonal and special ads
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Adhere to all food safety regulations and guidelines
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Notify management of customer or employee accidents
  • Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Criteria

Experience

Entry Level (1-2 years)


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