
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.25 - $17.50
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
flexible scheduling
Paid Time Off
Employee Discounts
Tuition Reimbursement
Job Description
Smith's Food and Drug, based in Salt Lake City, Utah, is a leading grocery store chain renowned for its commitment to exceptional customer service and community engagement. Since merging with The Kroger Company in 1998, Smith's has expanded its reach across over 140 stores in Utah, Nevada, New Mexico, Arizona, Montana, Idaho, and Wyoming. As part of the Kroger family of companies, Smith's embraces a culture that values diversity, inclusion, and integrity, dedicated to feeding the human spirit by delivering quality food products and meaningful experiences to its customers. The company prides itself on fostering a supportive and ethical work environment where employees are empowered to grow professionally and personally. Smith's Food and Drug offers both part-time and full-time employment opportunities with competitive benefits designed to support the physical, emotional, and financial well-being of its associates.
The role offered is focused on delivering outstanding customer service within a safe and clean environment to ensure repeat visits and customer satisfaction. The position requires treating customers and fellow employees fairly and ethically while upholding the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Employees in this role are responsible for creating a welcoming atmosphere, providing accurate product information, and offering the right products at the right time with fair pricing. Daily tasks include preparing beverage selections according to recipes and customer requests, managing product quality, and maintaining cleanliness and organization within the store’s coffee shop and other departments. The role emphasizes teamwork and collaboration with other associates to achieve store goals, while also adhering to safety regulations and reporting any discrepancies or concerns to management. This position suits individuals who are caring, purpose-driven, and eager to learn, offering a pathway for career growth supported by extensive training programs and tuition reimbursement of up to $21,000 through the Continuing Education program. Employees benefit from comprehensive healthcare options, flexible scheduling, paid time off, employee discounts, and access to support services such as counseling and financial coaching. Joining Smith's is not just an employment opportunity—it is an invitation to become part of a family that values its people and fosters an environment where everyone can thrive and contribute to the community.
The role offered is focused on delivering outstanding customer service within a safe and clean environment to ensure repeat visits and customer satisfaction. The position requires treating customers and fellow employees fairly and ethically while upholding the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. Employees in this role are responsible for creating a welcoming atmosphere, providing accurate product information, and offering the right products at the right time with fair pricing. Daily tasks include preparing beverage selections according to recipes and customer requests, managing product quality, and maintaining cleanliness and organization within the store’s coffee shop and other departments. The role emphasizes teamwork and collaboration with other associates to achieve store goals, while also adhering to safety regulations and reporting any discrepancies or concerns to management. This position suits individuals who are caring, purpose-driven, and eager to learn, offering a pathway for career growth supported by extensive training programs and tuition reimbursement of up to $21,000 through the Continuing Education program. Employees benefit from comprehensive healthcare options, flexible scheduling, paid time off, employee discounts, and access to support services such as counseling and financial coaching. Joining Smith's is not just an employment opportunity—it is an invitation to become part of a family that values its people and fosters an environment where everyone can thrive and contribute to the community.
Job Requirements
- excellent customer service skills
- any previous comparable experience
Job Qualifications
- excellent customer service skills
- any previous comparable experience
- ability to work cooperatively in high paced and sometimes stressful environment
- ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- ability to act with honesty and integrity regarding customer and business information
- ability to follow directions and seek assistance when necessary to resolve customer and business issues
- ability to provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Duties
- create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- collaborate with associates and promote teamwork to help achieve company/store goals
- prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- tender transactions using company best practices
- offer product samples to help customers discover new items or products for which they inquire about
- inform customers of coffee shop specials
- provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- recommend coffee shop items to customers to ensure they get the products they want and need
- use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- prepare, package, label and inventory ingredients in merchandise
- check product quality to ensure freshness
- review sell by dates and take appropriate action
- properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- label, stock and inventory department merchandise
- report product ordering/shipping discrepancies to the department manager
- stay current with present, future, seasonal and special ads
- reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- adhere to all food safety regulations and guidelines
- practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- notify management of customer or employee accidents
- report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- ability to work cooperatively in high paced and sometimes stressful environment
- ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- ability to act with honesty and integrity regarding customer and business information
- ability to follow directions and seek assistance when necessary to resolve customer and business issues
- provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
No experience required
Job Location
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