
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $17.10 - $23.47
Work Schedule
Flexible
Benefits
Healthcare coverage
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts
Job Description
Ralphs is a well-established grocery store chain based in California and functioning as a key member of The Kroger Company family since its merger in 1998. With over 180 stores serving communities across the state, Ralphs stands as a cornerstone in providing fresh, quality food and exceptional grocery service to Californians. As part of the Kroger family of companies, Ralphs is deeply invested in a culture that emphasizes inclusion, diversity, and respect, binding its diverse workforce around a shared mission: To Feed the Human Spirit. The company’s commitment is rooted not only in outstanding customer service but also in fostering a supportive, ethical, and safe work environment for employees. This dedication extends to community engagement, responsible business practices, and creating meaningful customer experiences.\n\nThe role offered by Ralphs is designed for individuals who are passionate about customer service and eager to contribute to a vibrant team environment in one of the company’s stores. Employees in this position play a crucial role in delivering exceptional customer service within a safe and clean environment, ensuring customers feel welcome and valued, encouraging their return visits. The responsibilities include providing fair and accurate product pricing, adhering to ethical business practices, and actively promoting core company values such as respect, honesty, integrity, inclusion, and safety. This position requires collaboration with colleagues and participation in a team dynamic aimed at achieving store-wide goals and promoting a positive workplace atmosphere. The role emphasizes interaction with customers by assisting them with questions, offering product samples, and maintaining high-quality standards for the products provided. Staff will also perform essential tasks such as preparing beverages to company standards, using kitchen and coffee equipment correctly, and managing inventory and merchandising to help control shrinkage and ensure products are fresh and available.\n\nRalphs offers a comprehensive benefits package to support employee well-being across physical, emotional, and financial dimensions. These benefits include various healthcare plans encompassing medical, dental, vision, and prescription coverage, flexible work schedules for full- and part-time associates, paid time off including sick and holiday pay, and access to emotional support services through an employee assistance program. Employees also benefit from financial coaching, associate discounts on a wide range of goods and services, and generous tuition reimbursement opportunities that support ongoing education and career growth. Training programs and diverse career pathways provide vast potential for professional development within the company. Ralphs values fairness in its hiring process, considering applicants with arrest or conviction records under local fair chance regulations and offers reasonable accommodations throughout the application and hiring process for those in need. Potential candidates looking for a rewarding job that aligns personal growth with company values and community service will find a welcoming opportunity in this role at Ralphs. Whether interested in part-time work or seeking a long-term career, applicants are encouraged to join the Ralphs family to experience a supportive and dynamic work environment dedicated to nurturing talent and feeding the human spirit.
Job Requirements
- Excellent customer service skills
- Ability to perform essential job functions with or without reasonable accommodation
Job Qualifications
- Any previous comparable experience
- Ability to work cooperatively in high paced environments
- Strong communication and interpersonal skills
- Knowledge of product preparation and presentation
- Understanding of food safety regulations and practices
- Ability to use kitchen and coffee equipment properly
- Ability to handle customer inquiries and resolve issues professionally
- Integrity and honesty in handling customer and business information
- Ability to manage conflict constructively
- Willingness to follow directions and seek assistance when needed
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients and merchandise
- Check product quality to ensure freshness
- Review sell by dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster


Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily

