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STARBUCKS/BARISTA

Job Overview

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Compensation

Hourly
Range $17.10 - $23.47
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Benefits

Health Insurance
Paid Time Off
employee discount
Training and Development
Retirement Plan
flexible schedule
Employee assistance program

Job Description

[Company Name] is a leading retail establishment known for its commitment to providing exceptional customer service and maintaining a safe, clean, and welcoming environment for all patrons and employees. As a reputable company in the retail and coffee shop industry, we pride ourselves on delivering the right products at the right time with fair and accurate pricing. Our organization promotes an inclusive work environment that values respect, honesty, integrity, diversity, and safety, fostering a community where every customer and employee feels appreciated and supported.

The role we are offering is a Customer Service Associate position within our store where you will play a crucial part in enhancing the customer experience. In this role, you will be expected to deliver excellent customer service by assisting customers with product inquiries, preparing and serving beverages according to company standards, and offering product samples to introduce customers to new items. You will work collaboratively with other associates to promote teamwork and achieve company goals while ensuring all products meet quality standards. Additionally, you will be responsible for maintaining the cleanliness and safety of the workspace, adhering to all food safety regulations, and identifying and reporting any issues or risks promptly to management.

This position requires someone who is able to perform in a fast-paced and sometimes stressful environment with professionalism and a positive attitude. You must possess the ability to respectfully manage conflicts, follow directions accurately, and uphold the company’s core values in all interactions. Experience in a comparable role is desirable but not mandatory, as training will be provided to ensure that you are equipped with the necessary skills and knowledge to succeed. You will also be expected to use various kitchen and coffee shop equipment safely and effectively, including espresso machines, blenders, ovens, and computerized scales.

The Customer Service Associate position is ideal for individuals who enjoy interacting with diverse groups of customers, including minors, individuals with special needs, and older adults, providing support and assistance as needed. Flexibility, integrity, and a genuine desire to help others will be key traits for success in this role. You must be able to perform essential functions with or without reasonable accommodation, underscoring our commitment to inclusivity and equal opportunity.

Job Requirements

  • Excellent customer service skills
  • Ability to work in a fast-paced environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity
  • Ability to follow directions and seek assistance when necessary
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation
  • Ability to provide support and assistance to minors, individuals with special needs, and older adults
  • Willingness to adhere to safety and food safety regulations
  • Ability to use coffee shop and kitchen equipment according to company guidelines

Job Qualifications

  • Excellent customer service skills
  • Basic knowledge of food safety regulations
  • Ability to use kitchen and coffee shop equipment
  • Strong communication and teamwork skills
  • Ability to manage conflict in a reasonable and cooperative manner
  • Integrity and honesty in handling customer and business information
  • Ability to follow directions and seek assistance when necessary
  • Experience working in a comparable role is desirable but not required
  • Ability to support and assist diverse customers including minors, individuals with special needs, and older adults

Job Duties

  • Provide exceptional customer service in a safe and clean environment
  • Treat customers and employees fairly and ethically
  • Promote an inclusive work environment
  • Provide the right products at the right time with fair and accurate pricing
  • Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety
  • Create an environment that enables customers to feel welcome and appreciated by answering product questions
  • Gain and maintain knowledge of products and make suggestions
  • Collaborate with associates to achieve company goals
  • Prepare beverages to recipe and customer requests
  • Tender transactions using company best practices
  • Offer product samples and inform customers of specials
  • Provide fresh products in correct portion sizes
  • Recommend items to customers
  • Use all coffee shop equipment according to guidelines
  • Prepare, package, label and inventory merchandise
  • Check product quality and review sell-by dates
  • Follow safety procedures and identify unsafe conditions
  • Practice preventive maintenance and report repair needs
  • Notify management of accidents and safety risks
  • Manage conflict cooperatively and professionally
  • Provide support through direct interaction with minors, individuals with special needs, and older adults
  • Perform essential job functions with or without accommodation

Job Criteria

Experience

No experience required


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