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STARBUCKS/BARISTA

Job Overview

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Employment Type

Temporary
Full-time
Part-time
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Compensation

Hourly
Range $15.50 - $17.75
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training opportunities
safe work environment

Job Description

This position is within a dynamic retail environment focused on delivering exceptional customer service in a welcoming and safe setting. The company is dedicated to fostering an ethical and inclusive workplace where employees are treated with fairness and respect, embodying core values such as honesty, integrity, diversity, inclusion, and safety. This role specifically supports a coffee shop department within the store, where the primary goal is to ensure customers receive the right products at the right time with fair and accurate pricing. The company emphasizes the importance of a clean and safe environment, aiming to create return customers by providing outstanding service and quality products consistently.

The role entails not only customer interaction but also collaboration with associates to achieve company and store goals. Employees in this position will be expected to maintain comprehensive knowledge of the products sold within their department, including current selections and specials, to make informed recommendations and assist customers effectively. Preparing beverage selections to recipe and standards is an integral part of the job, requiring proficiency with coffee shop equipment such as espresso machines, blenders, and steamers. Attention to detail is critical, especially concerning product freshness, portion sizes, and compliance with food safety regulations.

This role requires an individual who can work efficiently in a fast-paced and sometimes stressful environment, managing potential conflicts with tact and professionalism. Being a responsible member of the community, the employee must also act with honesty and integrity when handling customer and business information. The position demands compliance with safety programs by identifying and reporting unsafe conditions, as well as ensuring equipment is properly maintained and any repair needs are promptly addressed.

In addition to technical skills, this role values interpersonal abilities, including the capability to provide support to diverse customer groups, including minors, individuals with special needs, and older adults. The company promotes teamwork and encourages employees to seek assistance whenever necessary to resolve customer or business issues efficiently.

Overall, this role offers an excellent opportunity for individuals passionate about customer service, eager to work in an ethical and inclusive environment, and committed to maintaining high standards in product quality and safety. The employer supports equal employment opportunities and reasonable accommodations to allow employees to perform essential job functions effectively.

Job Requirements

  • Excellent customer service skills
  • Any previous comparable experience
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Qualifications

  • Excellent customer service skills
  • Any previous comparable experience
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Duties

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • Collaborate with associates and promote teamwork to help achieve company/store goals
  • Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
  • Tender transactions using company best practices
  • Offer product samples to help customers discover new items or products for which they inquire about
  • Inform customers of coffee shop specials
  • Provide customers with fresh products that they have ordered and the correct portion size or as close as possible to the amount ordered to prevent shrink
  • Recommend coffee shop items to customers to ensure they get the products they want and need
  • Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
  • Prepare, package, label and inventory ingredients in merchandise
  • Check product quality to ensure freshness
  • review "sell by" dates and take appropriate action
  • Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
  • Label, stock and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Stay current with present, future, seasonal and special ads
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Adhere to all food safety regulations and guidelines
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Notify management of customer or employee accidents
  • report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Criteria

Experience

Entry Level (1-2 years)


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