Job Overview

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Compensation

Hourly
Range $17.38 - $21.71
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement plans
Workplace safety programs
Professional development opportunities

Job Description

This position is with a reputable retail establishment committed to delivering exceptional customer experiences in a safe, welcoming, and inclusive environment. The company prides itself on upholding core values such as respect, honesty, integrity, diversity, inclusion, and safety to build lasting relationships with its customers and employees. As a retail store, this establishment offers a wide range of products including specialty coffee shop items and other merchandise, delivering quality and value to its customers. The store environment is kept clean and safe to ensure a pleasant shopping experience and promote customer return visits.

The role focuses heavily on customer service excellence, ensuring each customer feels valued and appreciated. The employee in this role will be responsible for accurately preparing and serving beverage selections following standard recipes and customer preferences. Additionally, they will assist customers by providing product information, offering samples to enhance product discovery, and recommending items to meet customer needs. Working collaboratively with team members is key to supporting store goals and creating an efficient, positive workplace.

This position requires attention to detail for product freshness and quality by monitoring sell-by dates and practicing proper food safety standards. The employee will also handle inventory tasks including labeling, stocking, and taking inventory of department merchandise. Proper use and maintenance of coffee shop and kitchen equipment such as espresso machines, blenders, scales, and ovens are essential responsibilities. The role demands a proactive approach towards safety by adhering to safety procedures, identifying potential hazards, and promptly reporting any discrepancies or unsafe conditions to management.

The ideal candidate will demonstrate strong interpersonal skills, capable of managing conflicts in a calm and cooperative manner while maintaining integrity and confidentiality of customer and business information. The role requires the ability to work effectively in a dynamic, fast-paced retail environment where flexibility and teamwork are vital. Supporting special populations including minors, individuals with special needs, and older adults through direct interaction is also part of the position. The employee must perform all duties with or without reasonable accommodation, embodying the company’s dedication to inclusivity and community responsibility.

Overall, this opportunity offers a rewarding experience for individuals passionate about customer service and retail, providing them with the chance to grow professionally within a respected company culture. The employment type is typically part-time or full-time depending on store needs, and compensation is competitive within the retail sector. By joining this team, candidates contribute to a customer-centric environment that values ethics, fairness, and diversity while delivering quality products and services.

Job Requirements

  • high school diploma or equivalent preferred
  • excellent customer service skills
  • ability to work cooperatively in a fast paced environment
  • strong communication skills
  • ability to perform essential job functions with or without reasonable accommodation

Job Qualifications

  • excellent customer service skills
  • previous comparable experience preferred
  • strong interpersonal skills
  • ability to manage conflict calmly and cooperatively
  • ability to act with honesty and integrity
  • ability to follow directions and seek help when necessary
  • ability to work cooperatively in a high paced and stressful environment
  • knowledge of food safety regulations and procedures
  • basic familiarity with coffee shop and kitchen equipment

Job Duties

  • provide exceptional customer service in a safe and clean environment to ensure the customer’s return visit
  • treat customers and employees in a fair and ethical manner
  • promote an inclusive work environment
  • provide the right products at the right time with fair and accurate pricing
  • demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety
  • create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products
  • gain and maintain knowledge of products sold within the department and respond to questions and make suggestions
  • collaborate with associates and promote teamwork to help achieve company/store goals
  • prepare beverage selections to recipe and standards and to customer’s requests using proper equipment
  • tender transactions using company best practices
  • offer product samples to help customers discover new items or products
  • inform customers of coffee shop specials
  • provide customers with fresh products and the correct portion size to prevent shrink
  • recommend coffee shop items to customers
  • use all equipment in coffee shop such as refrigerators, freezers, slicers and ovens according to company guidelines
  • prepare, package, label and inventory ingredients and merchandise
  • check product quality to ensure freshness and review sell by dates and take appropriate action
  • properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
  • label, stock and inventory department merchandise
  • report product ordering/shipping discrepancies to the department manager
  • stay current with present, future, seasonal and special ads
  • reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • adhere to all food safety regulations and guidelines
  • practice preventive maintenance by inspecting equipment and notify appropriate manager of repair needs
  • notify management of customer or employee accidents
  • report all safety risks, issues or illegal activity including robbery, theft or fraud
  • work cooperatively in high paced and sometimes stressful environments
  • manage conflict reasonably, nonconfrontationally and cooperatively
  • act with honesty and integrity regarding customer and business information
  • follow directions and seek assistance when necessary
  • provide support to minors, individuals with special needs, and/or older adults
  • perform essential job functions with or without reasonable accommodation

Job Criteria

Experience

Entry Level (1-2 years)


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