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Job Overview
Compensation
Hourly
Range $17.38 - $21.71
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
retirement plans
Workplace safety programs
Professional development opportunities
Job Description
This position is with a reputable retail establishment committed to delivering exceptional customer experiences in a safe, welcoming, and inclusive environment. The company prides itself on upholding core values such as respect, honesty, integrity, diversity, inclusion, and safety to build lasting relationships with its customers and employees. As a retail store, this establishment offers a wide range of products including specialty coffee shop items and other merchandise, delivering quality and value to its customers. The store environment is kept clean and safe to ensure a pleasant shopping experience and promote customer return visits.
The role focuses heavily on customer servic... Show More
The role focuses heavily on customer servic... Show More
Job Requirements
- high school diploma or equivalent preferred
- excellent customer service skills
- ability to work cooperatively in a fast paced environment
- strong communication skills
- ability to perform essential job functions with or without reasonable accommodation
Job Qualifications
- excellent customer service skills
- previous comparable experience preferred
- strong interpersonal skills
- ability to manage conflict calmly and cooperatively
- ability to act with honesty and integrity
- ability to follow directions and seek help when necessary
- ability to work cooperatively in a high paced and stressful environment
- knowledge of food safety regulations and procedures
- basic familiarity with coffee shop and kitchen equipment
Job Duties
- provide exceptional customer service in a safe and clean environment to ensure the customer’s return visit
- treat customers and employees in a fair and ethical manner
- promote an inclusive work environment
- provide the right products at the right time with fair and accurate pricing
- demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety
- create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products
- gain and maintain knowledge of products sold within the department and respond to questions and make suggestions
- collaborate with associates and promote teamwork to help achieve company/store goals
- prepare beverage selections to recipe and standards and to customer’s requests using proper equipment
- tender transactions using company best practices
- offer product samples to help customers discover new items or products
- inform customers of coffee shop specials
- provide customers with fresh products and the correct portion size to prevent shrink
- recommend coffee shop items to customers
- use all equipment in coffee shop such as refrigerators, freezers, slicers and ovens according to company guidelines
- prepare, package, label and inventory ingredients and merchandise
- check product quality to ensure freshness and review sell by dates and take appropriate action
- properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- label, stock and inventory department merchandise
- report product ordering/shipping discrepancies to the department manager
- stay current with present, future, seasonal and special ads
- reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- adhere to all food safety regulations and guidelines
- practice preventive maintenance by inspecting equipment and notify appropriate manager of repair needs
- notify management of customer or employee accidents
- report all safety risks, issues or illegal activity including robbery, theft or fraud
- work cooperatively in high paced and sometimes stressful environments
- manage conflict reasonably, nonconfrontationally and cooperatively
- act with honesty and integrity regarding customer and business information
- follow directions and seek assistance when necessary
- provide support to minors, individuals with special needs, and/or older adults
- perform essential job functions with or without reasonable accommodation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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