
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.50 - $16.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
flexible scheduling
Job Description
This job opportunity is with a well-established retail company known for its commitment to excellent customer service, ethical business practices, and community involvement. As a leader in the retail sector, the company prides itself on creating an inclusive work environment where respect, honesty, integrity, diversity, inclusion, and safety are core values deeply embedded in its culture. The company not only focuses on providing superior products to customers but also invests in fostering a welcoming atmosphere that ensures every customer feels valued and appreciated. Safety and cleanliness are paramount priorities, both in the work environment and in customer interactions, to promote a positive experience that encourages repeat visits.
The role being offered is a customer service position within the company's coffee shop department. This role is integral to delivering exceptional service by creating a friendly and safe environment where customers receive prompt assistance and high-quality products. The employee will be responsible for preparing beverage selections according to set recipes and customer preferences using professional equipment. Additionally, the position involves maintaining knowledge of all coffee shop products, offering samples to introduce customers to new items, and effectively communicating specials to enhance the customer experience.
In addition to direct customer interaction, the role requires collaboration with other store associates to achieve the company’s retail goals. The successful candidate must uphold best practices during transactions, ensure product freshness, adhere strictly to safety and food regulation protocols, and assist in inventory management including labeling and restocking merchandise. Attention to detail is critical, as is the ability to handle equipment used in the coffee shop like espresso machines, blenders, and ovens safely and correctly.
A key aspect of this position is the demonstration of the company’s core values in daily work. Employees are expected to engage respectfully and ethically with both customers and colleagues, promote an inclusive culture, and contribute positively to the community. Safety enforcement and proactive maintenance reporting are crucial components to sustain a secure environment for everyone.
This position also requires the capability to handle stressful situations calmly, manage conflicts professionally and cooperate effectively in a busy retail setting. The role offers the chance to assist diverse groups including minors, individuals with special needs, and older adults, reflecting the company’s inclusive approach. Candidates must be willing and able to perform all essential job functions, with or without reasonable accommodation. This position promises a fulfilling career path within a reputable and socially responsible company committed to employee development and customer satisfaction.
The role being offered is a customer service position within the company's coffee shop department. This role is integral to delivering exceptional service by creating a friendly and safe environment where customers receive prompt assistance and high-quality products. The employee will be responsible for preparing beverage selections according to set recipes and customer preferences using professional equipment. Additionally, the position involves maintaining knowledge of all coffee shop products, offering samples to introduce customers to new items, and effectively communicating specials to enhance the customer experience.
In addition to direct customer interaction, the role requires collaboration with other store associates to achieve the company’s retail goals. The successful candidate must uphold best practices during transactions, ensure product freshness, adhere strictly to safety and food regulation protocols, and assist in inventory management including labeling and restocking merchandise. Attention to detail is critical, as is the ability to handle equipment used in the coffee shop like espresso machines, blenders, and ovens safely and correctly.
A key aspect of this position is the demonstration of the company’s core values in daily work. Employees are expected to engage respectfully and ethically with both customers and colleagues, promote an inclusive culture, and contribute positively to the community. Safety enforcement and proactive maintenance reporting are crucial components to sustain a secure environment for everyone.
This position also requires the capability to handle stressful situations calmly, manage conflicts professionally and cooperate effectively in a busy retail setting. The role offers the chance to assist diverse groups including minors, individuals with special needs, and older adults, reflecting the company’s inclusive approach. Candidates must be willing and able to perform all essential job functions, with or without reasonable accommodation. This position promises a fulfilling career path within a reputable and socially responsible company committed to employee development and customer satisfaction.
Job Requirements
- Excellent customer service skills
- ability to work cooperatively in a high-paced and sometimes stressful environment
- ability to manage conflict in a reasonable and cooperative manner
- ability to act with honesty and integrity
- ability to follow directions and seek assistance
- ability to provide support and assistance to minors, individuals with special needs, and older adults
- must be able to perform essential job functions with or without reasonable accommodation
Job Qualifications
- Excellent customer service skills
- previous comparable experience preferred
- ability to work cooperatively in a high-paced environment
- effective conflict management skills
- honesty and integrity in handling customer and business information
- ability to follow directions and seek assistance
- capability to provide support to diverse customers including minors and individuals with special needs
- ability to perform essential job functions with or without accommodation
Job Duties
- Provide exceptional customer service in a safe and clean environment
- treat customers and employees fairly and ethically
- promote an inclusive work environment
- provide the right products at the right time with fair and accurate pricing
- create a welcoming environment by answering questions about products
- maintain product knowledge and suggest appropriate items
- collaborate with associates to achieve company goals
- prepare beverages to recipe and customer request
- offer product samples and inform customers of specials
- ensure product freshness and correct portion sizes
- recommend coffee shop items to meet customer needs
- use coffee shop equipment properly
- label, stock, and inventory merchandise
- report product ordering and shipping discrepancies
- comply with safety procedures and report unsafe conditions
- adhere to food safety regulations
- perform preventive maintenance on equipment
- notify management of accidents and safety risks
- manage conflicts reasonably and cooperatively
- act with honesty and integrity
- follow directions and seek assistance when needed
- provide support and assistance to minors, individuals with special needs, and older adults
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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