
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $14.50 - $16.75
Work Schedule
Flexible
Benefits
Healthcare coverage
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
Employee Discounts
Job Description
Kroger is the nation's largest grocer, originating from a small Cincinnati grocery store over a century ago and now operating nearly 2,800 stores across 35 states under 28 different names. As America's grocer, Kroger is deeply committed to delivering exceptional customer service, fostering inclusive and diverse work environments, and upholding core company values including respect, honesty, integrity, diversity, inclusion, and safety. Kroger takes pride in being a community-focused organization with a history of innovation and continuous effort to create remarkable experiences for customers, communities, and employees alike. Food is at the very heart of everything Kroger does, inspiring the company’s mission: To Feed the Human Spirit.
The role in question centers around delivering outstanding customer service in a safe and clean setting, ensuring customers not only have a positive shopping experience but also feel valued and appreciated, prompting repeat visits. Associates in this position are expected to treat both customers and colleagues with fairness and ethical consideration, contributing to an inclusive workplace and responsible community membership. This role involves providing the right products at the right time with accurate and fair pricing, exemplifying the company’s commitment to quality and customer satisfaction.
Beyond customer interaction, this position requires collaboration with team members to meet store goals, maintaining knowledge of products to effectively answer questions and make recommendations, and preparing beverage selections according to company standards. Associates will engage in product sampling and promotion to enhance the customer experience, ensuring fresh and correctly portioned products to minimize waste. The use of kitchen equipment such as refrigerators, ovens, espresso machines, blenders, and computerized scales is fundamental, adhering strictly to safety and food quality standards.
The role also emphasizes maintaining stock accuracy through proper labeling and inventory practices, reporting discrepancies, and supporting safety programs by identifying hazards and following food safety guidelines. The successful candidate will demonstrate the ability to work in a fast-paced, sometimes stressful environment with cooperative and respectful conflict management. Integrity and honesty in handling customer and business information are paramount, alongside a proactive attitude in seeking assistance to resolve issues. Also important is the capacity to provide support to diverse populations including minors, individuals with special needs, and older adults.
Kroger offers comprehensive benefits aimed at supporting the well-being of its associates, including healthcare options with medical, dental, vision, and prescription coverage. Flexible scheduling, paid time off, emotional and financial counseling services, associate discounts, tuition reimbursement, and opportunities for growth through training and career pathways highlight Kroger’s investment in employee development and future success. Whether candidates seek part-time roles or long-term career paths, Kroger provides a nurturing environment where passionate, purpose-driven individuals can thrive and contribute meaningfully to the company’s mission and community presence.
The role in question centers around delivering outstanding customer service in a safe and clean setting, ensuring customers not only have a positive shopping experience but also feel valued and appreciated, prompting repeat visits. Associates in this position are expected to treat both customers and colleagues with fairness and ethical consideration, contributing to an inclusive workplace and responsible community membership. This role involves providing the right products at the right time with accurate and fair pricing, exemplifying the company’s commitment to quality and customer satisfaction.
Beyond customer interaction, this position requires collaboration with team members to meet store goals, maintaining knowledge of products to effectively answer questions and make recommendations, and preparing beverage selections according to company standards. Associates will engage in product sampling and promotion to enhance the customer experience, ensuring fresh and correctly portioned products to minimize waste. The use of kitchen equipment such as refrigerators, ovens, espresso machines, blenders, and computerized scales is fundamental, adhering strictly to safety and food quality standards.
The role also emphasizes maintaining stock accuracy through proper labeling and inventory practices, reporting discrepancies, and supporting safety programs by identifying hazards and following food safety guidelines. The successful candidate will demonstrate the ability to work in a fast-paced, sometimes stressful environment with cooperative and respectful conflict management. Integrity and honesty in handling customer and business information are paramount, alongside a proactive attitude in seeking assistance to resolve issues. Also important is the capacity to provide support to diverse populations including minors, individuals with special needs, and older adults.
Kroger offers comprehensive benefits aimed at supporting the well-being of its associates, including healthcare options with medical, dental, vision, and prescription coverage. Flexible scheduling, paid time off, emotional and financial counseling services, associate discounts, tuition reimbursement, and opportunities for growth through training and career pathways highlight Kroger’s investment in employee development and future success. Whether candidates seek part-time roles or long-term career paths, Kroger provides a nurturing environment where passionate, purpose-driven individuals can thrive and contribute meaningfully to the company’s mission and community presence.
Job Requirements
- Excellent customer service skills
Job Qualifications
- Any previous comparable experience
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- Review "sell by" dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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