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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts
Job Description
Dillons is a prominent grocery store chain based in Hutchinson, Kansas, that merged with The Kroger Company in 1983. With over 60 stores throughout Kansas, Dillons is an integral part of the local community, offering a broad range of products and services designed to meet the diverse needs of its customers. As part of the larger Kroger family of companies, Dillons embraces a culture that prioritizes customer satisfaction, community involvement, and associate well-being. The company takes pride in its rich history of innovation and commitment to delivering amazing experiences to customers, communities, and employees alike, all with food at the... Show More
Job Requirements
- High school diploma or equivalent preferred
- Excellent customer service skills
- Ability to work in a fast-paced environment
- Strong communication skills
- Ability to stand for extended periods
- Must be able to perform essential job functions with or without reasonable accommodation
- Willingness to learn and adapt
- Ability to collaborate with team members
- Basic math skills to handle transactions
Job Qualifications
- Excellent customer service skills
- Any previous comparable experience is desired
- Ability to communicate effectively with customers and team members
- Knowledge of food safety regulations is beneficial
- Ability to handle transactions accurately and efficiently
- Strong interpersonal skills
- Ability to follow company policies and procedures
- Team player with a positive attitude
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- review 'sell by' dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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