Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $14.75 - $17.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts

Job Description

Smith's Food and Drug, a prominent grocery store chain headquartered in Salt Lake City, Utah, has been serving the community since its merger with The Kroger Company in 1998. Operating over 140 stores across Utah, Nevada, New Mexico, Arizona, Montana, Idaho, and Wyoming, Smith's Food and Drug is committed to providing customers with quality food products, exceptional customer service, and a welcoming shopping experience. As part of the Kroger family of companies, Smith's embraces a culture that values respect, honesty, integrity, diversity, inclusion, and safety. The company prioritizes the well-being of its customers, employees, and communities, aiming to feed the human spirit through innovative approaches and dedicated service.

The role at Smith's Food and Drug focuses on delivering outstanding customer service within a safe and clean environment, ensuring that every customer's experience encourages a return visit. Representatives in this position engage directly with customers, answering questions about products, offering timely suggestions, and maintaining product knowledge to foster trust and satisfaction. This customer-facing role involves preparing beverage selections to recipe and customer preferences, managing inventory, and adhering to food safety guidelines. Employees act as ambassadors of the company's core values, promoting fairness, ethical behavior, and inclusivity, while contributing to an environment where both customers and colleagues feel valued and appreciated.

This position demands a collaborative spirit, effective communication skills, and the ability to function smoothly in a fast-paced setting. Employees need to demonstrate honesty and integrity in managing customer and business information and must be adept at conflict resolution in a professional and cooperative manner. The role includes responsibilities such as preparing, packaging, and labeling food items, using kitchen and coffee shop equipment, and monitoring product quality while adhering to safety protocols. Working at Smith's Food and Drug offers opportunities for personal and professional growth supported by comprehensive benefits, including healthcare coverage, flexible scheduling, tuition reimbursement, and employee discounts, all designed to help employees thrive both inside and outside of work.

Job Requirements

  • High school diploma or equivalent
  • Excellent customer service skills
  • Ability to work cooperatively in a fast-paced and sometimes stressful environment
  • Ability to manage conflict responsibly and cooperatively
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow instructions and seek assistance when necessary
  • Must be capable of performing essential job functions with or without reasonable accommodation

Job Qualifications

  • Excellent customer service skills
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Ability to provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Duties

  • Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit
  • Treat customers and employees in a fair and ethical manner
  • Promote an inclusive work environment
  • Provide the right products at the right time with fair and accurate pricing
  • Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety
  • Answer questions regarding products sold within the department and throughout the store
  • Prepare beverage selections to recipe and standards and to customer's requests using proper equipment

Job Criteria

Experience

Entry Level (1-2 years)


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