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STARBUCKS/BARISTA

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $13.25 - $15.25
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Prescription coverage
Paid Time Off
Employee assistance program
Tuition Reimbursement

Job Description

Kroger, known as America's largest grocer, began as a tiny grocery store in Cincinnati over a century ago and has since expanded to nearly 2,800 stores across 35 states operating under 28 different names. Kroger prides itself on uniting diverse teams with a passion for food and people, all working towards a common purpose: to feed the human spirit. The company has a rich history of innovation and strives to create remarkable experiences for customers, communities, and associates while placing food at the heart of everything they do. Treating employees and customers with respect, honesty, integrity, and inclusivity is part of Kroger's core values, as is promoting a safe working environment and being a responsible community member.

This role focuses on delivering exceptional customer service in a safe and clean environment that encourages customers to return. Associates treat customers and fellow employees ethically and fairly, promoting an inclusive work environment. The position requires providing the right products at the right time with fair and accurate pricing, embodying Kroger's foundational values of respect, honesty, integrity, diversity, inclusion, and safety. Those in this role are expected to create an atmosphere where customers feel welcome, important, and appreciated by addressing questions about products within the store and department, making suggestions, and offering samples during coffee shop and grocery interactions.

Additionally, associates prepare beverage selections according to recipes and customer preferences using proper equipment and tender transactions using company best practices. They collaborate with fellow associates to achieve store goals and are responsible for maintaining knowledge of products to answer customer inquiries effectively. Inventory management, product quality checks, labeling, packaging, and compliance with food safety regulations are key components of the job. Associates also reinforce safety programs by promptly reporting unsafe conditions, accidents, and security risks to management.

Kroger offers comprehensive benefits to support associates' well-being, including medical, dental, vision, and prescription coverage, flexible scheduling with paid time off, emotional and financial support through counseling and coaching, valuable discounts, tuition reimbursement up to $21,000, and abundant opportunities for growth through industry-leading training programs and diverse career paths. Whether seeking part-time or full-time roles or exploring new career paths, this opportunity at Kroger allows individuals to thrive, learn, and grow in a supportive and purpose-driven environment. Associates who are caring, eager to learn, and dedicated to providing outstanding service will find this role to be rewarding and filled with potential.

Job Requirements

  • Excellent customer service skills
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Qualifications

  • Excellent customer service skills
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Prior experience in a comparable role is desired
  • Strong teamwork and collaboration abilities
  • Knowledge of product handling and safety regulations

Job Duties

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • Collaborate with associates and promote teamwork to help achieve company/store goals
  • Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
  • Tender transactions using company best practices
  • Offer product samples to help customers discover new items or products for which they inquire about
  • Inform customers of coffee shop specials
  • Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
  • Recommend coffee shop items to customers to ensure they get the products they want and need
  • Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
  • Prepare, package, label and inventory ingredients in merchandise
  • Check product quality to ensure freshness
  • Review 'sell by' dates and take appropriate action
  • Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
  • Label, stock and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Stay current with present, future, seasonal and special ads
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Adhere to all food safety regulations and guidelines
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Notify management of customer or employee accidents
  • Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Criteria

Experience

Entry Level (1-2 years)


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