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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Prescription coverage
Paid Time Off
Holiday pay
sick pay
Employee assistance program
Tuition Reimbursement
associate discounts
flexible scheduling
Industry-leading training
Job Description
Smith's Food and Drug, based in Salt Lake City, Utah, is a prominent grocery store chain that has been proudly serving customers since merging with The Kroger Company in 1998. As part of the Kroger family of companies, Smith's operates over 140 stores across Utah, Nevada, New Mexico, Arizona, Montana, Idaho, and Wyoming. The company is renowned for its commitment to community, diversity, and customer satisfaction, aiming to feed the human spirit through its dedication to food and people. Smith's fosters an inclusive and ethical work environment that promotes respect, honesty, integrity, safety, and diversity among its employees and customers... Show More
Job Requirements
- Excellent customer service skills
- Ability to work cooperatively in a high-paced environment
- Ability to manage conflict in a reasonable, nonconfrontational manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary
- Ability to provide support and assistance to minors, individuals with special needs, and/or older adults
- Must be able to perform essential job functions with or without reasonable accommodation
Job Qualifications
- Excellent customer service skills
- Any previous comparable experience
- Ability to gain and maintain knowledge of products
- Ability to communicate effectively with customers and team members
- Ability to operate coffee shop equipment according to company standards
- Ability to work collaboratively in a team environment
- Strong attention to detail and ability to maintain product quality
- Ability to adhere to safety regulations and company policies
- Ability to manage conflict and handle stressful situations professionally
- Ability to follow directions and seek assistance when necessary
- Commitment to the company's core values including respect, honesty, integrity, diversity, inclusion, and safety
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop according to company guidelines
- Prepare, package, label and inventory ingredients and merchandise
- Check product quality to ensure freshness
- Review sell by dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
No experience required
Job Location
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