
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
Healthcare coverage
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
Employee Discounts
Job Description
Kroger is America's largest grocer, with a storied history that began over a century ago in Cincinnati as a single grocery store. Since then, it has grown to encompass nearly 2,800 stores across 35 states, operating under 28 different brand names. Known for its dedication to quality and customer satisfaction, Kroger takes pride in uniting diverse teams driven by a passion for food and people. With a clear mission to 'Feed the Human Spirit,' Kroger continually innovates to deliver exceptional experiences for customers, communities, and its employees alike. The company culture prioritizes respect, honesty, integrity, diversity, inclusion, and safety, fostering a supportive and inclusive work environment. Kroger is committed to being a responsible community member and strives to maintain a workplace where associates feel valued and empowered to grow both professionally and personally.
This role focuses on delivering exceptional customer service in a safe and clean environment, ensuring that customers have positive experiences that encourage repeat visits. As a member of the Kroger family, you'll be expected to treat customers and fellow employees fairly and ethically while promoting inclusiveness and acting as a responsible community member. The position requires providing the right products at the right time with fair and accurate pricing, all while embodying Kroger's core values. Whether you're preparing beverage selections to customer standards or offering product samples to help customers discover new items, your role is vital in maintaining Kroger's reputation for outstanding service.
The company offers flexible scheduling for both part-time and full-time positions, along with comprehensive benefits that support overall associate well-being, including physical, emotional, and financial health. Kroger invests in its employees’ futures by offering up to $21,000 in tuition reimbursement and valuable career growth opportunities through industry-leading training and diverse career paths. Emotional and financial support are available through Employee Assistance Programs and financial coaching services. Valued employee discounts on a variety of purchases add further rewards to working at Kroger. If you are caring, purpose-driven, and eager to learn, Kroger provides a nurturing environment to help you achieve your professional and personal goals. Join Kroger today and become part of a company that truly values its people and their contributions.
This role focuses on delivering exceptional customer service in a safe and clean environment, ensuring that customers have positive experiences that encourage repeat visits. As a member of the Kroger family, you'll be expected to treat customers and fellow employees fairly and ethically while promoting inclusiveness and acting as a responsible community member. The position requires providing the right products at the right time with fair and accurate pricing, all while embodying Kroger's core values. Whether you're preparing beverage selections to customer standards or offering product samples to help customers discover new items, your role is vital in maintaining Kroger's reputation for outstanding service.
The company offers flexible scheduling for both part-time and full-time positions, along with comprehensive benefits that support overall associate well-being, including physical, emotional, and financial health. Kroger invests in its employees’ futures by offering up to $21,000 in tuition reimbursement and valuable career growth opportunities through industry-leading training and diverse career paths. Emotional and financial support are available through Employee Assistance Programs and financial coaching services. Valued employee discounts on a variety of purchases add further rewards to working at Kroger. If you are caring, purpose-driven, and eager to learn, Kroger provides a nurturing environment to help you achieve your professional and personal goals. Join Kroger today and become part of a company that truly values its people and their contributions.
Job Requirements
- High school diploma or equivalent
- Ability to work flexible schedules including evenings, weekends and holidays
- Ability to stand for extended periods
- Ability to lift up to 25 pounds
- Strong communication skills
- Basic math skills
- Ability to operate kitchen equipment and cash register systems
- Ability to maintain a clean and safe work environment
- Ability to work cooperatively in a team setting
- Ability to follow safety and food handling procedures
- Must be able to perform essential job functions with or without reasonable accommodation
Job Qualifications
- Excellent customer service skills
- Any previous comparable experience
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- Review sell by dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
No experience required
Job Location
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