Job Overview
Employment Type
Full-time
Compensation
Salary
Range $72,580.00 - $80,650.00
Work Schedule
Standard Hours
Job Description
The Ala Moana Hotel by Mantra is a distinguished landmark hotel located in Honolulu and is part of the renowned Accor Hotel group, which boasts a portfolio of more than 4,900 hotels across 39 global brands in 110 countries. Known affectionately as the Kamaaina hotel of choice, Ala Moana Hotel offers guests and employees a welcoming environment that reflects the spirit and culture of Hawaii. As part of the Accor group, the hotel benefits from a strong foundation of values that emphasize opportunities for growth, a culture of inclusion, and a commitment to excellence in service. Accor Hotels focus on placing people at the heart of their operations, nurturing passion for service, and inspiring achievement beyond limits. Joining the team at Ala Moana Hotel means becoming part of a globally respected hospitality group that values diversity, inclusion, and a collaborative work environment.
The Starbucks Manager position within the Ala Moana Hotel by Mantra presents an exciting opportunity to lead a dynamic team focused on delivering the exceptional Starbucks Experience to both customers and partners. The Starbucks Manager is entrusted with significant responsibilities including managing day-to-day store operations, making strategic staffing decisions, and ensuring superior customer satisfaction and product quality. This role requires an individual who exercises discretion and leadership to foster a thriving work environment. Key tasks involve hiring, training, evaluating, disciplining, and scheduling store partners, alongside managing the financial performance of the store and maintaining safety and security standards. The manager is a role model who embodies Starbucks' guiding principles and promotes a culture of integrity, honesty, and community engagement.
Beyond operational duties, the Starbucks Manager is responsible for setting goals, developing organizational capabilities, and leading by example during high-volume periods to maintain smooth store operations. The role demands someone with excellent communication and coaching skills to develop a cohesive team that delivers legendary customer service. The Starbucks Manager drives the implementation of company programs by motivating partner performance and developing actionable plans. This involves using a variety of operational tools such as automated labor scheduling, monthly status reports, quarterly business reviews, cash management, and inventory oversight. The manager must also utilize management information systems to analyze financial reports, identify performance trends, and address challenges proactively.
This position requires a leader who can foster a positive work environment, provide constructive feedback, and create developmental opportunities for their team to enhance performance continually. Given the complex nature of store operations, the Starbucks Manager must be resourceful, leveraging both internal and external resources including marketing, partner and asset protection, food and beverage, coffee quality, and retail implementation. The ideal candidate will have strong organizational skills, critical thinking capabilities, and a customer-centric mindset that prioritizes community needs and customer feedback.
Salary for this position ranges from $72,580 to $80,650 annually, reflecting job-related knowledge, skills, and experience. The Ala Moana Hotel by Mantra offers a competitive benefits package in addition to the base salary. This is an excellent chance for professionals seeking a rewarding leadership role within the hospitality industry, at a globally recognized brand with a commitment to diversity and inclusion. The hotel is proud to be an equal opportunity employer, dedicated to fostering a welcoming environment for all employees regardless of disability, veteran status, or other protected classifications.
The Starbucks Manager position within the Ala Moana Hotel by Mantra presents an exciting opportunity to lead a dynamic team focused on delivering the exceptional Starbucks Experience to both customers and partners. The Starbucks Manager is entrusted with significant responsibilities including managing day-to-day store operations, making strategic staffing decisions, and ensuring superior customer satisfaction and product quality. This role requires an individual who exercises discretion and leadership to foster a thriving work environment. Key tasks involve hiring, training, evaluating, disciplining, and scheduling store partners, alongside managing the financial performance of the store and maintaining safety and security standards. The manager is a role model who embodies Starbucks' guiding principles and promotes a culture of integrity, honesty, and community engagement.
Beyond operational duties, the Starbucks Manager is responsible for setting goals, developing organizational capabilities, and leading by example during high-volume periods to maintain smooth store operations. The role demands someone with excellent communication and coaching skills to develop a cohesive team that delivers legendary customer service. The Starbucks Manager drives the implementation of company programs by motivating partner performance and developing actionable plans. This involves using a variety of operational tools such as automated labor scheduling, monthly status reports, quarterly business reviews, cash management, and inventory oversight. The manager must also utilize management information systems to analyze financial reports, identify performance trends, and address challenges proactively.
This position requires a leader who can foster a positive work environment, provide constructive feedback, and create developmental opportunities for their team to enhance performance continually. Given the complex nature of store operations, the Starbucks Manager must be resourceful, leveraging both internal and external resources including marketing, partner and asset protection, food and beverage, coffee quality, and retail implementation. The ideal candidate will have strong organizational skills, critical thinking capabilities, and a customer-centric mindset that prioritizes community needs and customer feedback.
Salary for this position ranges from $72,580 to $80,650 annually, reflecting job-related knowledge, skills, and experience. The Ala Moana Hotel by Mantra offers a competitive benefits package in addition to the base salary. This is an excellent chance for professionals seeking a rewarding leadership role within the hospitality industry, at a globally recognized brand with a commitment to diversity and inclusion. The hotel is proud to be an equal opportunity employer, dedicated to fostering a welcoming environment for all employees regardless of disability, veteran status, or other protected classifications.
Job Requirements
- Minimum three years of progressively responsible retail experience
- One year of supervisory experience
- One year of customer service experience in a retail or restaurant environment
- Experience in analyzing financial reports
- High School Diploma or equivalent
- Proficient in Microsoft Office products including Word, Excel, Outlook, and PowerPoint
- Strong organizational skills with ability to set priorities, manage multiple simultaneous projects and meet deadlines
- Ability to work independently and as part of a team
- Excellent verbal and written communication skills
- Critical thinking and problem solving skills
- High attention to detail
- Exceptional customer service skills
- Strong leadership skills with the ability to coach and mentor others
Job Qualifications
- Minimum three years of progressively responsible retail experience
- One year of supervisory experience
- One year of customer service experience in a retail or restaurant environment
- Experience in analyzing financial reports
- High School Diploma or equivalent
- Proficient in Microsoft Office products including Word, Excel, Outlook, and PowerPoint
- Strong organizational skills with ability to set priorities, manage multiple simultaneous projects and meet deadlines
- Ability to work independently and as part of a team
- Excellent verbal and written communication skills
- Critical thinking and problem solving skills
- High attention to detail
- Exceptional customer service skills
- Strong leadership skills with the ability to coach and mentor others
- Experience in a Union setting preferred
Job Duties
- Setting goals for the work group, developing organizational capability, and modeling how we work together
- Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team
- Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service
- Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives
- Manages with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks
- Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations
- Provides coaching and direction to the store team to take action and to achieve operational goals
- Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement
- Developing strategic and operational plans for the work group, managing execution, and measuring results
- Providing functional expertise and executing functional responsibilities including ensuring adherence to applicable wage and hour laws for nonexempt partners and minors
- Solicits customer feedback to understand customer needs and the needs of the local community
- Uses all operational tools to plan for and achieve operational excellence in the store including labor scheduling, status reports, cash and inventory management
- Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance
- Providing partners with coaching, feedback, and developmental opportunities and building effective teams
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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