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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $72,580.00 - $80,650.00
Work Schedule
Standard Hours
Job Description
The Ala Moana Hotel by Mantra is a distinguished landmark hotel located in Honolulu and is part of the renowned Accor Hotel group, which boasts a portfolio of more than 4,900 hotels across 39 global brands in 110 countries. Known affectionately as the Kamaaina hotel of choice, Ala Moana Hotel offers guests and employees a welcoming environment that reflects the spirit and culture of Hawaii. As part of the Accor group, the hotel benefits from a strong foundation of values that emphasize opportunities for growth, a culture of inclusion, and a commitment to excellence in service. Accor Hotels focus on... Show More
Job Requirements
- Minimum three years of progressively responsible retail experience
- One year of supervisory experience
- One year of customer service experience in a retail or restaurant environment
- Experience in analyzing financial reports
- High School Diploma or equivalent
- Proficient in Microsoft Office products including Word, Excel, Outlook, and PowerPoint
- Strong organizational skills with ability to set priorities, manage multiple simultaneous projects and meet deadlines
- Ability to work independently and as part of a team
- Excellent verbal and written communication skills
- Critical thinking and problem solving skills
- High attention to detail
- Exceptional customer service skills
- Strong leadership skills with the ability to coach and mentor others
Job Qualifications
- Minimum three years of progressively responsible retail experience
- One year of supervisory experience
- One year of customer service experience in a retail or restaurant environment
- Experience in analyzing financial reports
- High School Diploma or equivalent
- Proficient in Microsoft Office products including Word, Excel, Outlook, and PowerPoint
- Strong organizational skills with ability to set priorities, manage multiple simultaneous projects and meet deadlines
- Ability to work independently and as part of a team
- Excellent verbal and written communication skills
- Critical thinking and problem solving skills
- High attention to detail
- Exceptional customer service skills
- Strong leadership skills with the ability to coach and mentor others
- Experience in a Union setting preferred
Job Duties
- Setting goals for the work group, developing organizational capability, and modeling how we work together
- Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team
- Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service
- Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives
- Manages with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks
- Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations
- Provides coaching and direction to the store team to take action and to achieve operational goals
- Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement
- Developing strategic and operational plans for the work group, managing execution, and measuring results
- Providing functional expertise and executing functional responsibilities including ensuring adherence to applicable wage and hour laws for nonexempt partners and minors
- Solicits customer feedback to understand customer needs and the needs of the local community
- Uses all operational tools to plan for and achieve operational excellence in the store including labor scheduling, status reports, cash and inventory management
- Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance
- Providing partners with coaching, feedback, and developmental opportunities and building effective teams
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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