Starbucks Lead

Akron, OH, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $13.50 - $17.50

Benefits

Health Insurance

Paid Time Off

employee discount

Retirement Plan

flexible scheduling

Job Description

Starbucks is a globally recognized coffeehouse chain known for its specialty coffee and commitment to delivering an exceptional customer experience. As part of the Giant Eagle and Market District network, Starbucks outlets offer premium beverages and an inviting environment for customers to enjoy. The company prides itself on fostering a culture of diversity, inclusion, and respect, emphasizing continuous growth and development for its partners (employees). With a strong foundation in quality, community engagement, and innovation, Starbucks stands out as a leader in the food and beverage industry, aiming to exceed customer expectations with every cup served.

The role of Starbucks Lead is pivotal in supporting the Perishable Team Leader while directly contributing to the growth and success of the Starbucks brand within the store. This position requires a blend of leadership, customer service excellence, and operational management. Starbucks Leads play a crucial role in coaching and developing baristas, ensuring that every beverage meets the highest quality standards while fostering a positive and creative work environment.

Candidates for this role should demonstrate a passion for coffee and the Starbucks brand, along with a desire to grow their leadership skills in a fast-paced retail setting. Starbucks Leads are responsible for maintaining compliance with all company policies, operational procedures, and food safety guidelines. They oversee inventory management tasks like ordering and physical inventories, ensuring product availability and minimizing shrinkage.

Leading by example, Starbucks Leads inspire their teams to deliver unforgettable guest experiences that reflect the brand's values. Their responsibilities include directing team members in daily duties, evaluating training effectiveness, and maintaining workplace safety and cleanliness. Flexibility in working hours, including nights, weekends, and holidays, is essential to meet the demands of the retail environment. This role is ideal for proactive individuals who thrive in dynamic team settings, enjoy creativity in cuisine, and aim to influence positive outcomes for guests, employees, and the broader community.

Job Requirements

At least 18 years of age
High school diploma or equivalent
Six months to one year of experience in a restaurant, barista or related field
Food safety certification
Ability to lift up to 50 pounds
Flexibility to work nights, weekends and holidays
Willingness to become a Non-union Team Leader

Job Qualifications

High school diploma or equivalent
Six months to one year of experience in a restaurant, barista or related field
Food safety certification
Strong leadership and interpersonal skills
Effective communication skills
Ability to work flexible hours including nights, weekends and holidays
Passion for coffee and customer service excellence

Job Duties

Ensure all Giant Eagle and Market District and Starbucks company policies, store operating standards and procedures are communicated effectively, maintained and followed
Show your love of coffee through words and actions
Demonstrate a strong knowledge, interest and passion for Starbucks beverages and products
Take an active role in building the store's product assortment by cultivating strong working relationships with guests and vendors
Supervise stocking and receiving
Write department orders and monitor ordering
Participate in taking of physical inventories
Deliver outstanding customer service by leading the team by example, constantly striving to delight and surprise our guests, vendors and stakeholders
Direct Team Members in performing all duties
Oversee and evaluate all training of new and current Team Members
Help reduce and eliminate shrink
Be able to work a flexible schedule that could include nights, weekends and holidays
Maintain safety as the top priority for our Team Members, guests and products
Maintain cleanliness of department and work area
Properly handle products and equipment in accordance with food safety and safety guidelines
Actively participate in, and promote, an environment which embraces diversity, inclusion and respect for Team Members, guests, vendors and the community