Starbucks General Manager - Tulsa International Airport

Tulsa, OK, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $55,340.00 - $63,246.00

Work Schedule

Rotating Shifts

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Holiday pay

401(k) retirement plan

Company paid life insurance

Tuition Reimbursement

Employee Discounts

Employee assistance program

training and career growth opportunities

Referral program

Job Description

Join our Starbucks team at Tulsa International Airport and become part of a dynamic and fast-paced environment where excellence in customer service and operational efficiency are paramount. Our new Starbucks location, nestled within the bustling Tulsa International Airport, is seeking an experienced General Manager (GM) to lead the store to success. The GM role is pivotal, combining strategic leadership with hands-on management to ensure every aspect of the store runs seamlessly. This includes overseeing staffing, inventory control, compliance with brand and airport standards, and driving sales to meet ambitious financial targets. The Tulsa International Airport Starbucks store holds a significant position in serving both local travelers and visitors, making it imperative that the GM cultivates a welcoming atmosphere while maintaining operational excellence.

As a Starbucks GM at this location, you will be entrusted with the responsibility of managing daily operations, fostering a positive and inclusive workplace culture, and inspiring your team to deliver unparalleled customer experiences. Your leadership will be essential in not only achieving but exceeding sales targets which can reach up to $5 million annually. Your accountability extends to managing the store's profitability by effectively allocating resources, managing budgets, and implementing innovative strategies to optimize performance. The position offers a competitive pay range of $55,340 to $63,246 annually, plus opportunities for bonuses based on performance, reflecting the importance of the role within the Starbucks brand and the Airport's retail ecosystem.

In addition to financial oversight and team management, this role requires a focus on compliance and quality assurance. You will ensure the store adheres strictly to Starbucks brand standards, as well as the unique operational requirements set forth by Tulsa International Airport. This includes adherence to health, safety, and sanitation protocols, maintaining equipment, and coordinating necessary repairs to ensure smooth business operations. You will also champion sustainability efforts, minimizing waste, and supporting programs such as food donation. Your capacity to resolve customer and team concerns diplomatically will uphold a vibrant, positive store environment that aligns with Starbucks' commitment to exceptional customer service and community values.

The General Manager will be agile and adaptable, working a rotating schedule that covers openings, peak hours, and other varied operational times to provide strong leadership presence. Your role extends beyond routine management by promoting technological adoption, maintaining compliance with labor agreements, and actively participating in marketing and promotional activities that drive revenue growth. Starbucks at Tulsa International Airport offers not just a job but a career path with growth opportunities, training, and meaningful rewards.

Job Requirements

Minimum 3 years of P&L management experience
5-7 years in overall restaurant operations QSR casual dining or similar complexity union and non-union environments
Strong knowledge of food service operations and quality standards
Excellent communication skills
Proven leadership abilities in a fast-paced environment
Ability to manage multiple priorities
Previous Starbucks management experience preferred

Job Qualifications

Minimum 3 years of P&L management experience and 5-7 years in overall restaurant operations QSR casual dining or similar complexity union and non-union environments
Previous Starbucks management experience is a plus
Proven ability to lead teams delegate effectively resolve issues and manage multiple priorities in a fast-paced environment
Strong knowledge of food service operations quality standards and equipment ability to quickly learn Hudson policies and Starbucks brand standards
Excellent communication skills with the ability to read understand and convey instructions policies menus and brand requirements
Demonstrated success in driving operational and financial performance over multiple annual cycles

Job Duties

Lead daily operations including staffing scheduling and ensuring compliance with opening and closing procedures
Hire train and develop team members while fostering an inclusive high-performance work environment
Ensure all staff recognize the importance of closing the restaurant to prepare for opening holding Shift Managers accountable for executing all closing and opening checklist requirements
Monitor financial and operational goals manage P&L and allocate resources effectively to maximize results
Ensure full compliance with Starbucks brand standards and airport requirements
Oversee ordering receiving and inventory processes resolve supply chain issues as needed
Maintain restaurant equipment and coordinate repairs or service to ensure smooth operations
Ensure compliance with audits and company standards while minimizing waste and supporting food donation programs
Train and coach team members to uphold brand standards and deliver exceptional customer experiences
Promote adoption of new technologies and ensure compliance with brand landlord and labor agreements
Implement creative strategies to drive revenue growth and operational excellence
Resolve customer and team issues with sound judgment ensuring a positive store vibe and visual appeal
Provide ongoing feedback and implement marketing programs and promotional activities to boost sales
Maintain compliance with all health safety and sanitation standards train staff on protocols and maintain a safe work environment
Work a flexible rotating schedule that includes openings peak dayparts and varied operating hours for on-site leadership coverage