Starbucks Daily Operations Leader, Westfield Valley Fair - Full Time

Santa Clara, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $21.34 - $34.94

Work Schedule

Flexible

Weekend Shifts

Benefits

401k

Medical insurance

Vision Insurance

Dental Insurance

Life insurance

Disability insurance

Paid Time Off

Holidays

performance-based incentives

Employee assistance program

Tuition Reimbursement

Merchandise discounts

annual merit review

Job Description

Macy's, a renowned American department store chain with a legacy spanning over 160 years, is much more than just a retail establishment. It embodies a rich story filled with innovations and traditions that have captured the hearts and minds of millions across the nation. Macy's is widely recognized not only for its inspiring stores and irresistible products but also for iconic events such as the Macy's 4th of July Fireworks and the unforgettable Thanksgiving Day Parade. These defining moments mark Macy's as a special place to work, where employees contribute to memorable experiences that resonate deeply with customers and colleagues alike.

The Starbucks Daily Operations Leader role within Macy's represents a dynamic and impactful career opportunity. This position centers around managing the licensed Starbucks café inside Macy’s, ensuring the café operates efficiently, professionally, safely, and profitably while upholding the brand standards of Starbucks alongside Macy’s Foods Division expectations. The leader collaborates closely with Baristas, delivering exceptional customer service and expertly crafted beverages to enhance the Starbucks Experience. Beyond daily operations, this role includes coaching and developing team members, maintaining a positive and energetic work environment, and partnering with store leadership to meet ambitious sales, profitability, and compliance goals.

As a Starbucks Daily Operations Leader, the candidate influences others, hones leadership abilities, and fosters an uplifting atmosphere for both customers and colleagues. This full-time position typically requires working 30 or more hours per week, while part-time schedules range between 12 and 24 hours. Weekend shifts form a mandatory part of the work schedule, with flexibility needed to accommodate business demands and colleague availability. This role offers an excellent blend of operational leadership, customer engagement, and team development within a nationally recognized environment characterized by its commitment to tradition and innovation.

Job Requirements

High school diploma or equivalent
retail food service or customer service experience preferred
ServSafe certified or have food handler permit as required by state or local health department
ability to perform heavy lifting constant moving and remain stationary for extended periods
capable of stooping kneeling crouching climbing ladders and reaching above eye level
must have close vision color vision depth perception and focus adjustment
able to work flexible schedule including days evenings weekends and holidays based on company needs

Job Qualifications

High school diploma or equivalent encouraged
retail food service or customer service experience preferred
ServSafe certification or food handler permit as required by state or local health departments
strong leadership communication and coaching skills
solid organizational and problem-solving skills
strong customer focus with the ability to resolve concerns effectively
basic business acumen to support sales goals cost control and accurate cash handling
knowledge of food safety sanitation and regulatory standards

Job Duties

Lead daily café operations ensuring compliance with safety sanitation and product quality standards
deliver exceptional customer experience modeling Starbucks customer connection and Macy’s selling behaviors
train coach and motivate colleagues to maximize team performance customer satisfaction and professional development
ensure consistent preparation presentation and merchandising of food and beverages adjusting recipes to meet customer requests
monitor labor productivity balancing customer service needs with cost control
assist with ordering receiving inventory management and invoice processing to maintain stock levels and achieve food and beverage cost targets
monitor sales expenses and reports to achieve profit and loss goals and communicate results and priorities to team and leadership
oversee cash handling and point-of-sale operations complying with Macy’s and Starbucks policies
maintain a clean professional and welcoming café environment serving as a role model for grooming communication and workplace conduct
partner with store leadership and Starbucks Managers to resolve customer concerns and ensure operational excellence
foster an environment of acceptance and respect to strengthen relationships and ensure authentic connections with colleagues customers and communities
perform other duties as assigned