Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $19.49 - $31.90
Work Schedule
Flexible
Weekend Shifts
Benefits
401k
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
Holidays
Merchandise discounts
performance-based incentives
annual merit review
Employee assistance program
Tuition Reimbursement
Job Description
Macy's is an iconic American retail establishment with a rich history spanning more than 160 years. Known for its innovative approach and cherished traditions, Macy's has become a staple in the retail landscape, winning the hearts of millions through memorable experiences such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade. As a company, Macy's is dedicated to creating an engaging and rewarding environment for both customers and colleagues, fostering growth, inclusion, and community involvement within its workforce. Recognized for offering diverse career opportunities across various departments, Macy's values employees who contribute positively to its legacy of excellence and customer satisfaction.
The Starbucks Daily Operations Leader position within Macy's is a vital role focused on managing the day-to-day operations of the licensed Starbucks café located inside Macy's stores. This role ensures that the café runs efficiently, professionally, safely, and profitably while maintaining adherence to Starbucks brand standards and Macy's Foods Division policies. The Daily Operations Leader works directly alongside Baristas, guiding and exemplifying the standards that deliver the celebrated Starbucks Experience to customers. This position requires a leader who can inspire and develop team members, contribute to sales growth, support profitability goals, and uphold rigorous compliance measures.
As a Daily Operations Leader, you will play a key role in creating an uplifting environment for both customers and colleagues. You will be responsible for ensuring the preparation, presentation, and merchandising of Starbucks food and beverages meet strict quality standards. By training, coaching, and motivating your team, you will help maximize their performance and foster a professional and energetic workplace culture. Additionally, you will oversee daily financial activities like cash handling and inventory management, assisting with ordering and invoice processing to maintain optimum stock levels and cost efficiency.
This full-time or part-time role typically involves working weekends and requires flexibility according to business demands and colleague availability. You will also engage closely with Macy's store leadership and Starbucks Division Managers to guarantee exceptional operational results and quickly address any customer concerns. Beyond managing operations, this role is about embracing Macy's commitment to inclusion and respect, building authentic connections with customers, colleagues, and the broader community.
Overall, the Starbucks Daily Operations Leader position at Macy's offers an exciting opportunity to develop leadership skills in a dynamic retail and food service environment. The role fosters professional development while contributing to a storied brand known for its customer-centric culture and high standards. If you are passionate about leadership, customer service, and operational excellence, this position provides a perfect platform to grow your career in retail food service within one of America's most beloved companies.
The Starbucks Daily Operations Leader position within Macy's is a vital role focused on managing the day-to-day operations of the licensed Starbucks café located inside Macy's stores. This role ensures that the café runs efficiently, professionally, safely, and profitably while maintaining adherence to Starbucks brand standards and Macy's Foods Division policies. The Daily Operations Leader works directly alongside Baristas, guiding and exemplifying the standards that deliver the celebrated Starbucks Experience to customers. This position requires a leader who can inspire and develop team members, contribute to sales growth, support profitability goals, and uphold rigorous compliance measures.
As a Daily Operations Leader, you will play a key role in creating an uplifting environment for both customers and colleagues. You will be responsible for ensuring the preparation, presentation, and merchandising of Starbucks food and beverages meet strict quality standards. By training, coaching, and motivating your team, you will help maximize their performance and foster a professional and energetic workplace culture. Additionally, you will oversee daily financial activities like cash handling and inventory management, assisting with ordering and invoice processing to maintain optimum stock levels and cost efficiency.
This full-time or part-time role typically involves working weekends and requires flexibility according to business demands and colleague availability. You will also engage closely with Macy's store leadership and Starbucks Division Managers to guarantee exceptional operational results and quickly address any customer concerns. Beyond managing operations, this role is about embracing Macy's commitment to inclusion and respect, building authentic connections with customers, colleagues, and the broader community.
Overall, the Starbucks Daily Operations Leader position at Macy's offers an exciting opportunity to develop leadership skills in a dynamic retail and food service environment. The role fosters professional development while contributing to a storied brand known for its customer-centric culture and high standards. If you are passionate about leadership, customer service, and operational excellence, this position provides a perfect platform to grow your career in retail food service within one of America's most beloved companies.
Job Requirements
- High school diploma or equivalent
- Retail, food service, or customer service experience preferred
- Must be ServSafe certified or have food handler permit as required by state or local health department
- Ability to perform physical tasks including heavy lifting, constant moving, remaining in a stationary position, reaching with arms and hands, stooping, kneeling, crouching, climbing ladders
- Able to work flexible schedule including days, evenings, weekends, and holidays based on department and company needs
Job Qualifications
- High school diploma or equivalent encouraged
- Retail, food service, or customer service experience preferred
- ServSafe certified or have food handler permit as required by state or local health department
- Strong leadership, communication, and coaching skills
- Ability to engage, develop, and motivate a high-performing team
- Commitment to delivering exceptional customer experiences
- Solid organizational and problem-solving skills
- Understanding of basic business principles to support sales goals, control expenses, and ensure accurate cash handling
- Knowledge of food safety, sanitation, and regulatory standards
Job Duties
- Lead daily café operations, ensuring compliance with Starbucks, Macy's Foods Division, and Health Department standards for safety, sanitation, and product quality
- Deliver an exceptional customer experience by modeling Starbucks' customer connection standards and Macy's selling behaviors
- Train, coach, and motivate colleagues through ongoing feedback and role modeling to maximize team performance, customer satisfaction, and professional development
- Ensure consistent preparation, presentation, and merchandising of all food and beverages to Starbucks standards, making necessary recipe adjustments to meet customer requests
- Monitor labor productivity to balance customer service needs with cost control
- Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs
- Monitor sales, expenses, and reports to achieve profit and loss goals, and communicate results and priorities to the team and leadership
- Oversee cash handling and point-of-sale operations in compliance with Macy's and Starbucks policies
- Maintain a clean, professional, and welcoming café environment, serving as a role model for grooming, communication, and workplace conduct
- Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns
- Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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