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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $19.49 - $31.90
Work Schedule
Flexible
Weekend Shifts
Benefits
401k
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
Holidays
Merchandise discounts
performance-based incentives
annual merit review
Employee assistance program
Tuition Reimbursement
Job Description
Macy's is an iconic American retail establishment with a rich history spanning more than 160 years. Known for its innovative approach and cherished traditions, Macy's has become a staple in the retail landscape, winning the hearts of millions through memorable experiences such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade. As a company, Macy's is dedicated to creating an engaging and rewarding environment for both customers and colleagues, fostering growth, inclusion, and community involvement within its workforce. Recognized for offering diverse career opportunities across various departments, Macy's values employees who contribute positively to its legacy of... Show More
Job Requirements
- High school diploma or equivalent
- Retail, food service, or customer service experience preferred
- Must be ServSafe certified or have food handler permit as required by state or local health department
- Ability to perform physical tasks including heavy lifting, constant moving, remaining in a stationary position, reaching with arms and hands, stooping, kneeling, crouching, climbing ladders
- Able to work flexible schedule including days, evenings, weekends, and holidays based on department and company needs
Job Qualifications
- High school diploma or equivalent encouraged
- Retail, food service, or customer service experience preferred
- ServSafe certified or have food handler permit as required by state or local health department
- Strong leadership, communication, and coaching skills
- Ability to engage, develop, and motivate a high-performing team
- Commitment to delivering exceptional customer experiences
- Solid organizational and problem-solving skills
- Understanding of basic business principles to support sales goals, control expenses, and ensure accurate cash handling
- Knowledge of food safety, sanitation, and regulatory standards
Job Duties
- Lead daily café operations, ensuring compliance with Starbucks, Macy's Foods Division, and Health Department standards for safety, sanitation, and product quality
- Deliver an exceptional customer experience by modeling Starbucks' customer connection standards and Macy's selling behaviors
- Train, coach, and motivate colleagues through ongoing feedback and role modeling to maximize team performance, customer satisfaction, and professional development
- Ensure consistent preparation, presentation, and merchandising of all food and beverages to Starbucks standards, making necessary recipe adjustments to meet customer requests
- Monitor labor productivity to balance customer service needs with cost control
- Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs
- Monitor sales, expenses, and reports to achieve profit and loss goals, and communicate results and priorities to the team and leadership
- Oversee cash handling and point-of-sale operations in compliance with Macy's and Starbucks policies
- Maintain a clean, professional, and welcoming café environment, serving as a role model for grooming, communication, and workplace conduct
- Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns
- Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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