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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $18.56 - $30.38
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401k Match
Job Description
Macy's is a renowned department store with a rich history spanning over 160 years, capturing the hearts and minds of countless customers across America. Known not only for its inspiring stores and irresistible products, Macy's has become a cherished part of American culture, celebrated for events such as the Macy's 4th of July Fireworks and the iconic Thanksgiving Day Parade. As a company committed to innovation and tradition alike, Macy's provides a unique environment where employees contribute to memorable moments and milestones, creating a rewarding workplace atmosphere. This legacy of excellence and community engagement makes Macy's a special place for... Show More
Job Requirements
- High school diploma or equivalent
- Retail food service or customer service experience preferred
- ServSafe certified or have food handler permit as required by state or local health department
- Ability to perform heavy lifting and physical activities including constant moving reaching stooping kneeling crouching and climbing ladders
- Ability to work a flexible schedule including days evenings weekends and holidays
- Strong leadership communication and coaching skills
- Commitment to customer service and teamwork
Job Qualifications
- High school diploma or equivalent
- Retail food service or customer service experience preferred
- ServSafe certification or food handler permit as required by state or local health department
- Strong leadership communication and coaching skills
- Commitment to delivering exceptional customer experiences
- Solid organizational and problem-solving abilities
- Basic understanding of business principles including sales goals expense control and cash handling
- Knowledge of food safety sanitation and regulatory standards
Job Duties
- Lead daily café operations ensuring compliance with safety sanitation and product quality standards
- Deliver exceptional customer experience by modeling Starbucks customer connection standards and Macy’s selling behaviors
- Train coach and motivate colleagues to maximize team performance customer satisfaction and professional development
- Ensure consistent preparation presentation and merchandising of all food and beverages to Starbucks standards making necessary recipe adjustments to meet customer requests
- Monitor labor productivity to balance customer service needs with cost control
- Assist with ordering receiving inventory management and invoice processing to maintain stock levels and achieve targeted food and beverage costs
- Monitor sales expenses and reports to achieve profit and loss goals and communicate results and priorities to the team and leadership
- Oversee cash handling and point-of-sale operations in compliance with Macy’s and Starbucks policies
- Maintain a clean professional and welcoming café environment serving as a role model for grooming communication and workplace conduct
- Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns
- Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues customers and communities
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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