Starbucks Daily Operations Leader, Rosedale Center - Part Time

Minneapolis, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $18.56 - $30.38

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid Time Off

401k Match

Job Description

Macy's is a renowned department store with a rich history spanning over 160 years, capturing the hearts and minds of countless customers across America. Known not only for its inspiring stores and irresistible products, Macy's has become a cherished part of American culture, celebrated for events such as the Macy's 4th of July Fireworks and the iconic Thanksgiving Day Parade. As a company committed to innovation and tradition alike, Macy's provides a unique environment where employees contribute to memorable moments and milestones, creating a rewarding workplace atmosphere. This legacy of excellence and community engagement makes Macy's a special place for both customers and colleagues.

The role of Starbucks Daily Operations Leader within Macy's Foods Division entails overseeing the licensed Starbucks café operations inside Macy's stores. This position is pivotal in ensuring the café runs smoothly, efficiently, and profitably while upholding the high standards of both Starbucks and Macy's. The Daily Operations Leader works collaboratively with Baristas to maintain the quality and consistency of customer service and beverage craftsmanship, serving as a model for the Starbucks Experience. This role involves coaching and developing team members to foster a supportive and energetic work environment. Additionally, the leader partners with store leadership to meet sales and profitability goals while ensuring compliance with food safety and operational policies.

As a Starbucks Daily Operations Leader, you will lead daily café operations with a focus on safety, sanitation, and product quality standards mandated by Starbucks, Macy's Foods Division, and local Health Departments. Your leadership will inspire colleagues to deliver exceptional customer experiences, model Starbucks’ customer connection standards, and embody Macy's selling behaviors. You will be responsible for training, coaching, and motivating staff, ensuring proper food and beverage preparation, monitoring labor productivity, assisting with inventory and ordering, managing sales and expenses, and overseeing cash handling and point-of-sale operations. Maintaining a clean and welcoming café environment and building authentic connections with customers and colleagues are essential to this role. This full-time or part-time position requires flexibility with scheduling, including weekends and holidays. The work environment is dynamic and fast-paced, demanding a commitment to operational excellence and customer satisfaction. Joining Macy's as a Starbucks Daily Operations Leader offers a valuable opportunity to enhance your leadership skills, contribute to a well-established brand, and be part of a team dedicated to making every customer experience memorable.

Job Requirements

High school diploma or equivalent
Retail food service or customer service experience preferred
ServSafe certified or have food handler permit as required by state or local health department
Ability to perform heavy lifting and physical activities including constant moving reaching stooping kneeling crouching and climbing ladders
Ability to work a flexible schedule including days evenings weekends and holidays
Strong leadership communication and coaching skills
Commitment to customer service and teamwork

Job Qualifications

High school diploma or equivalent
Retail food service or customer service experience preferred
ServSafe certification or food handler permit as required by state or local health department
Strong leadership communication and coaching skills
Commitment to delivering exceptional customer experiences
Solid organizational and problem-solving abilities
Basic understanding of business principles including sales goals expense control and cash handling
Knowledge of food safety sanitation and regulatory standards

Job Duties

Lead daily café operations ensuring compliance with safety sanitation and product quality standards
Deliver exceptional customer experience by modeling Starbucks customer connection standards and Macy’s selling behaviors
Train coach and motivate colleagues to maximize team performance customer satisfaction and professional development
Ensure consistent preparation presentation and merchandising of all food and beverages to Starbucks standards making necessary recipe adjustments to meet customer requests
Monitor labor productivity to balance customer service needs with cost control
Assist with ordering receiving inventory management and invoice processing to maintain stock levels and achieve targeted food and beverage costs
Monitor sales expenses and reports to achieve profit and loss goals and communicate results and priorities to the team and leadership
Oversee cash handling and point-of-sale operations in compliance with Macy’s and Starbucks policies
Maintain a clean professional and welcoming café environment serving as a role model for grooming communication and workplace conduct
Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns
Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues customers and communities
Perform other duties as assigned