Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $18.56 - $30.38
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
Health Insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
Paid holidays
401(k) match
Tuition Reimbursement
Employee assistance program
performance-based incentives
Merchandise discounts
annual merit review
Job Description
Macy's is a storied American department store that has captured the hearts and minds of customers for over 160 years. Known for its innovations and traditions, Macy's offers inspiring stores filled with irresistible products, participating in celebrated annual events such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade. The company prides itself on being more than just a store; it is a place where memorable moments and milestones unfold for countless customers and colleagues alike, creating a truly special work environment. With a commitment to diversity, inclusion, and an engaged workforce, Macy's offers a variety of career opportunities across retail, operations, merchandising, and more, making it an exciting place to build a long-term career.
The Starbucks Daily Operations Leader role within Macy's is pivotal in managing the licensed Starbucks café inside the department store, ensuring a smooth, professional, safe, and profitable daily operation. This position plays a critical role in upholding both Starbucks brand standards and Macy's Foods Division expectations. The leader collaborates closely with Baristas to deliver superior customer service and expertly crafted beverages, embodying the hallmark operational standards that define the Starbucks Experience. As a leader, this role involves coaching and developing team members, fostering an energetic and encouraging work environment, and partnering with store leadership to advance sales, profitability, and compliance goals.
In this role, you will have the chance to positively influence others, enhance your leadership abilities, and create an uplifting experience for both customers and colleagues. The position requires working flexible schedules including days, evenings, weekends, and holidays, accommodating business needs and staff availability. Full-time employees typically work 30 or more hours weekly, while part-time colleagues work 12 to 24 hours per week, with all schedules including weekend shifts. Benefits offered by Macy's as part of this role include competitive pay, a dynamic and inclusive work environment, comprehensive health and wellness coverage, a 401(k) match, paid time off, paid holidays, and various professional development opportunities.
The ideal candidate possesses strong leadership, coaching, organizational, and problem-solving skills. They are adept at maintaining food safety and compliance standards and understand basic business principles to achieve sales goals and manage costs effectively. A High School diploma or equivalent is encouraged and candidates with retail, food service, or customer service experience are preferred. Certification such as ServSafe or a food handler permit as mandated by local health authorities is required. Physically, the role involves heavy lifting, continuous movement, and occasional physical exertions including stooping, kneeling, and climbing ladders. This position offers a fantastic opportunity to join a renowned retailer and a globally recognized hospitality brand, contributing to a memorable customer experience while growing your career within a supportive and vibrant team environment.
The Starbucks Daily Operations Leader role within Macy's is pivotal in managing the licensed Starbucks café inside the department store, ensuring a smooth, professional, safe, and profitable daily operation. This position plays a critical role in upholding both Starbucks brand standards and Macy's Foods Division expectations. The leader collaborates closely with Baristas to deliver superior customer service and expertly crafted beverages, embodying the hallmark operational standards that define the Starbucks Experience. As a leader, this role involves coaching and developing team members, fostering an energetic and encouraging work environment, and partnering with store leadership to advance sales, profitability, and compliance goals.
In this role, you will have the chance to positively influence others, enhance your leadership abilities, and create an uplifting experience for both customers and colleagues. The position requires working flexible schedules including days, evenings, weekends, and holidays, accommodating business needs and staff availability. Full-time employees typically work 30 or more hours weekly, while part-time colleagues work 12 to 24 hours per week, with all schedules including weekend shifts. Benefits offered by Macy's as part of this role include competitive pay, a dynamic and inclusive work environment, comprehensive health and wellness coverage, a 401(k) match, paid time off, paid holidays, and various professional development opportunities.
The ideal candidate possesses strong leadership, coaching, organizational, and problem-solving skills. They are adept at maintaining food safety and compliance standards and understand basic business principles to achieve sales goals and manage costs effectively. A High School diploma or equivalent is encouraged and candidates with retail, food service, or customer service experience are preferred. Certification such as ServSafe or a food handler permit as mandated by local health authorities is required. Physically, the role involves heavy lifting, continuous movement, and occasional physical exertions including stooping, kneeling, and climbing ladders. This position offers a fantastic opportunity to join a renowned retailer and a globally recognized hospitality brand, contributing to a memorable customer experience while growing your career within a supportive and vibrant team environment.
Job Requirements
- High School diploma or equivalent
- ServSafe certification or food handler permit as required by state or local health department
- Ability to perform heavy lifting and physical tasks such as constant moving, stationary positioning for at least two consecutive hours, stooping, kneeling, crouching, climbing ladders, and reaching above eye level
- Functional vision capabilities including close vision, color vision, depth perception, and focus adjustment
- Ability to work a flexible schedule including days, evenings, weekends, and holidays
- Retail, food service, or customer service experience preferred
Job Qualifications
- High School diploma or equivalent encouraged
- Retail, food service, or customer service experience preferred
- ServSafe certified or food handler permit as required by state or local health department
- Strong leadership, communication, and coaching skills
- Committed to delivering exceptional customer experiences
- Solid organizational and problem-solving abilities
- Basic understanding of business principles including sales goals, expense control, and cash handling
- Knowledgeable in food safety, sanitation, and regulatory standards
- Ability to foster an inclusive and respectful work environment
Job Duties
- Lead daily café operations, ensuring compliance with Starbucks, Macy's Foods Division, and Health Department standards for safety, sanitation, and product quality
- Deliver an exceptional customer experience by modeling Starbucks' customer connection standards and Macy's Selling behaviors
- Train, coach, and motivate colleagues through ongoing feedback and role modeling to maximize team performance, customer satisfaction, and professional development
- Ensure consistent preparation, presentation, and merchandising of all food and beverages to Starbucks standards, making necessary recipe adjustments to meet customer requests
- Monitor labor productivity to balance customer service needs with cost control
- Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs
- Monitor sales, expenses, and reports to achieve profit and loss goals, and communicate results and priorities to the team and leadership
- Oversee cash handling and point-of-sale operations in compliance with Macy's and Starbucks policies
- Maintain a clean, professional, and welcoming café environment, serving as a role model for grooming, communication, and workplace conduct
- Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns
- Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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