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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $18.56 - $30.38
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive pay
Health Insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
Paid holidays
401(k) match
Tuition Reimbursement
Employee assistance program
performance-based incentives
Merchandise discounts
annual merit review
Job Description
Macy's is a storied American department store that has captured the hearts and minds of customers for over 160 years. Known for its innovations and traditions, Macy's offers inspiring stores filled with irresistible products, participating in celebrated annual events such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade. The company prides itself on being more than just a store; it is a place where memorable moments and milestones unfold for countless customers and colleagues alike, creating a truly special work environment. With a commitment to diversity, inclusion, and an engaged workforce, Macy's offers a variety of... Show More
Job Requirements
- High School diploma or equivalent
- ServSafe certification or food handler permit as required by state or local health department
- Ability to perform heavy lifting and physical tasks such as constant moving, stationary positioning for at least two consecutive hours, stooping, kneeling, crouching, climbing ladders, and reaching above eye level
- Functional vision capabilities including close vision, color vision, depth perception, and focus adjustment
- Ability to work a flexible schedule including days, evenings, weekends, and holidays
- Retail, food service, or customer service experience preferred
Job Qualifications
- High School diploma or equivalent encouraged
- Retail, food service, or customer service experience preferred
- ServSafe certified or food handler permit as required by state or local health department
- Strong leadership, communication, and coaching skills
- Committed to delivering exceptional customer experiences
- Solid organizational and problem-solving abilities
- Basic understanding of business principles including sales goals, expense control, and cash handling
- Knowledgeable in food safety, sanitation, and regulatory standards
- Ability to foster an inclusive and respectful work environment
Job Duties
- Lead daily café operations, ensuring compliance with Starbucks, Macy's Foods Division, and Health Department standards for safety, sanitation, and product quality
- Deliver an exceptional customer experience by modeling Starbucks' customer connection standards and Macy's Selling behaviors
- Train, coach, and motivate colleagues through ongoing feedback and role modeling to maximize team performance, customer satisfaction, and professional development
- Ensure consistent preparation, presentation, and merchandising of all food and beverages to Starbucks standards, making necessary recipe adjustments to meet customer requests
- Monitor labor productivity to balance customer service needs with cost control
- Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs
- Monitor sales, expenses, and reports to achieve profit and loss goals, and communicate results and priorities to the team and leadership
- Oversee cash handling and point-of-sale operations in compliance with Macy's and Starbucks policies
- Maintain a clean, professional, and welcoming café environment, serving as a role model for grooming, communication, and workplace conduct
- Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns
- Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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