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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $20.42 - $33.42
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401k
Merchandise discounts
performance-based incentives
Employee assistance program
Tuition Reimbursement
Paid holidays
Job Description
Macy's is an iconic American department store with a rich history spanning over 160 years. Known for its innovations, traditions, and memorable events like the Macy's 4th of July Fireworks and the Thanksgiving Day Parade, Macy's is more than just a retail store; it's a part of American culture and a destination for customers seeking quality products and inspiring shopping experiences. Macy's continues to evolve with the times, offering a dynamic work environment that values inclusivity, diversity, and the growth of its employees. As a leader in retail, Macy's prides itself on providing opportunities to be part of memorable moments,... Show More
Job Requirements
- High school diploma or equivalent
- Retail food service or customer service experience preferred
- Must be ServSafe certified or have food handler permit as required by state or local health department
- Ability to perform heavy lifting constant moving remaining in a stationary position and reaching with arms and hands
- Ability to work a flexible schedule including days evenings weekends and holidays
- Must have close vision color vision depth perception and focus adjustment
Job Qualifications
- High school diploma or equivalent encouraged
- Retail food service or customer service experience preferred
- ServSafe certification or food handler permit as required by state or local health department
- Strong leadership communication and coaching skills
- Commitment to delivering exceptional customer experiences
- Solid organizational and problem-solving abilities
- Basic business knowledge to support sales goals control expenses and accurate cash handling
- Knowledge of food safety sanitation and regulatory standards
Job Duties
- Lead daily café operations ensuring compliance with Starbucks Macy’s Foods Division and Health Department standards for safety sanitation and product quality
- Deliver an exceptional customer experience by modeling Starbucks customer connection standards and Macy’s selling behaviors
- Train coach and motivate colleagues through ongoing feedback and role modeling to maximize team performance customer satisfaction and professional development
- Ensure consistent preparation presentation and merchandising of all food and beverages to Starbucks standards making necessary recipe adjustments to meet customer requests
- Monitor labor productivity to balance customer service needs with cost control
- Assist with ordering receiving inventory management and invoice processing to maintain stock levels and achieve targeted food and beverage costs
- Monitor sales expenses and reports to achieve profit and loss goals and communicate results and priorities to the team and leadership
- Oversee cash handling and point-of-sale operations in compliance with Macy’s and Starbucks policies
- Maintain a clean professional and welcoming café environment serving as a role model for grooming communication and workplace conduct
- Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns
- Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues customers and communities
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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