Starbucks Daily Operations Leader, Culver City Center - Full Time

Culver City, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $20.42 - $33.42

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid Time Off

401k

Merchandise discounts

performance-based incentives

Employee assistance program

Tuition Reimbursement

Paid holidays

Job Description

Macy's is an iconic American department store with a rich history spanning over 160 years. Known for its innovations, traditions, and memorable events like the Macy's 4th of July Fireworks and the Thanksgiving Day Parade, Macy's is more than just a retail store; it's a part of American culture and a destination for customers seeking quality products and inspiring shopping experiences. Macy's continues to evolve with the times, offering a dynamic work environment that values inclusivity, diversity, and the growth of its employees. As a leader in retail, Macy's prides itself on providing opportunities to be part of memorable moments, whether through direct customer engagement, streamlining operations, or enhancing the shopping journey across multiple channels.

The Starbucks Daily Operations Leader role within Macy's Foods Division is an exciting opportunity to lead the daily operations of the licensed Starbucks café inside Macy's stores. This role is crucial in maintaining the efficiency, professionalism, safety, and profitability of the café, all while upholding the renowned Starbucks brand standards and Macy's expectations. The Daily Operations Leader works closely with Baristas to ensure quality service and expertly crafted beverages that embody the Starbucks Experience. This position involves coaching and developing team members to cultivate a positive and energetic work environment that fosters growth and high performance. The leader actively supports sales, profitability, and compliance objectives, partnering with both store leadership and Starbucks Division Managers.

This full-time or part-time position typically requires working 12 to over 30 hours per week including weekends, with flexibility based on business needs and colleague availability. The role demands a strong commitment to operational excellence and customer satisfaction. The Daily Operations Leader also oversees various important responsibilities such as labor productivity management, inventory control, cash handling, and maintaining a clean and professional café atmosphere. The leader plays a key role in resolving customer concerns and building authentic connections between colleagues, customers, and the community. This leadership position is perfect for individuals passionate about customer service, operational leadership, and creating uplifting experiences in a fast-paced retail food environment. Benefits include a competitive salary, opportunities for professional growth, comprehensive health and wellness coverage, a 401(k) match, paid time off, holiday pay, tuition reimbursement, merchandise discounts, and access to employee assistance programs. Joining Macy's means becoming part of a team committed to making work rewarding and fun while contributing to a brand that Americans have loved for generations.

Job Requirements

High school diploma or equivalent
Retail food service or customer service experience preferred
Must be ServSafe certified or have food handler permit as required by state or local health department
Ability to perform heavy lifting constant moving remaining in a stationary position and reaching with arms and hands
Ability to work a flexible schedule including days evenings weekends and holidays
Must have close vision color vision depth perception and focus adjustment

Job Qualifications

High school diploma or equivalent encouraged
Retail food service or customer service experience preferred
ServSafe certification or food handler permit as required by state or local health department
Strong leadership communication and coaching skills
Commitment to delivering exceptional customer experiences
Solid organizational and problem-solving abilities
Basic business knowledge to support sales goals control expenses and accurate cash handling
Knowledge of food safety sanitation and regulatory standards

Job Duties

Lead daily café operations ensuring compliance with Starbucks Macy’s Foods Division and Health Department standards for safety sanitation and product quality
Deliver an exceptional customer experience by modeling Starbucks customer connection standards and Macy’s selling behaviors
Train coach and motivate colleagues through ongoing feedback and role modeling to maximize team performance customer satisfaction and professional development
Ensure consistent preparation presentation and merchandising of all food and beverages to Starbucks standards making necessary recipe adjustments to meet customer requests
Monitor labor productivity to balance customer service needs with cost control
Assist with ordering receiving inventory management and invoice processing to maintain stock levels and achieve targeted food and beverage costs
Monitor sales expenses and reports to achieve profit and loss goals and communicate results and priorities to the team and leadership
Oversee cash handling and point-of-sale operations in compliance with Macy’s and Starbucks policies
Maintain a clean professional and welcoming café environment serving as a role model for grooming communication and workplace conduct
Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns
Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues customers and communities
Perform other duties as assigned