Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $20.42 - $33.42
Work Schedule
Flexible
Weekend Shifts
Benefits
401k
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
Paid holidays
Merchandise discounts
performance-based incentives
annual merit review
Employee assistance program
Tuition Reimbursement
Job Description
Macy's is more than just a store; it is a cherished American institution with a rich history spanning over 160 years. Known for its innovative and traditional approaches to retail, Macy's has established itself as a leader in the department store industry, offering inspiring shopping experiences and irresistible products to millions of customers. Macy's is also recognized for its iconic events such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade, which have become a part of America's cultural fabric. This legacy and commitment to excellence make Macy's a unique and special place to work, where employees contribute to memorable moments for customers and colleagues alike.
The Starbucks Daily Operations Leader role at Macy's presents an exciting opportunity to lead and manage the licensed Starbucks café inside Macy's stores. This full-time or part-time position involves directing daily café operations to ensure an efficient, professional, safe, and profitable environment while upholding the high standards set by both Starbucks and Macy's Foods Division. The leader will work closely with Baristas to deliver quality customer service and expertly crafted beverages, embodying the Starbucks Experience through operational excellence.
As a Daily Operations Leader, you will take on a pivotal role in coaching and developing team members, fostering a positive and energetic workplace culture. You will collaborate with leadership teams to support sales, profitability, and compliance objectives. Your leadership will influence the team’s ability to provide exceptional customer service, maintain product quality, and meet performance goals. Scheduling includes weekend shifts, and hours depend on business needs and colleague availability, ensuring flexibility and collaboration within the team's framework.
This role requires a strong combination of leadership, coaching, customer service, and operational skills. You'll be responsible for ensuring compliance with health and safety standards, training and motivating team members, managing inventory and cash handling, and maintaining a clean and welcoming café environment. In addition to operational responsibilities, you will play a key role in creating a respectful and inclusive atmosphere that strengthens connections with colleagues, customers, and the broader community.
Macy's offers a dynamic and inclusive workplace where employees enjoy competitive pay and comprehensive benefits. The company prioritizes health and wellness with medical, vision, dental, life, and disability insurance options. There is also support for future planning through 401(k) matching, paid time off, and paid holidays. Macy's fosters career growth with continuous learning opportunities and leadership development programs. Employees can engage with community-building activities through Colleague Resource Groups and volunteer opportunities. Additional incentives such as merchandise discounts, performance-based incentives, annual merit reviews, employee assistance programs including mental health counseling, and tuition reimbursement further enrich the employee experience.
Joining Macy's means becoming part of a team that not only values the history and tradition of the brand but also embraces innovation and creativity. Whether you are assisting customers, managing operations, or contributing to special events, Macy's offers an environment where your contributions help write the next chapter of its remarkable story. Apply today to start your journey with a company committed to diversity, inclusion, and growth.
The Starbucks Daily Operations Leader role at Macy's presents an exciting opportunity to lead and manage the licensed Starbucks café inside Macy's stores. This full-time or part-time position involves directing daily café operations to ensure an efficient, professional, safe, and profitable environment while upholding the high standards set by both Starbucks and Macy's Foods Division. The leader will work closely with Baristas to deliver quality customer service and expertly crafted beverages, embodying the Starbucks Experience through operational excellence.
As a Daily Operations Leader, you will take on a pivotal role in coaching and developing team members, fostering a positive and energetic workplace culture. You will collaborate with leadership teams to support sales, profitability, and compliance objectives. Your leadership will influence the team’s ability to provide exceptional customer service, maintain product quality, and meet performance goals. Scheduling includes weekend shifts, and hours depend on business needs and colleague availability, ensuring flexibility and collaboration within the team's framework.
This role requires a strong combination of leadership, coaching, customer service, and operational skills. You'll be responsible for ensuring compliance with health and safety standards, training and motivating team members, managing inventory and cash handling, and maintaining a clean and welcoming café environment. In addition to operational responsibilities, you will play a key role in creating a respectful and inclusive atmosphere that strengthens connections with colleagues, customers, and the broader community.
Macy's offers a dynamic and inclusive workplace where employees enjoy competitive pay and comprehensive benefits. The company prioritizes health and wellness with medical, vision, dental, life, and disability insurance options. There is also support for future planning through 401(k) matching, paid time off, and paid holidays. Macy's fosters career growth with continuous learning opportunities and leadership development programs. Employees can engage with community-building activities through Colleague Resource Groups and volunteer opportunities. Additional incentives such as merchandise discounts, performance-based incentives, annual merit reviews, employee assistance programs including mental health counseling, and tuition reimbursement further enrich the employee experience.
Joining Macy's means becoming part of a team that not only values the history and tradition of the brand but also embraces innovation and creativity. Whether you are assisting customers, managing operations, or contributing to special events, Macy's offers an environment where your contributions help write the next chapter of its remarkable story. Apply today to start your journey with a company committed to diversity, inclusion, and growth.
Job Requirements
- High school diploma or equivalent
- Retail, food service, or customer service experience preferred
- ServSafe certified or food handler permit as required by state or local health department
- Ability to perform heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands
- Able to work a flexible schedule including days, evenings, weekends, and holidays
- Ability to lift at least 30 lbs
- Capable of stooping, kneeling, crouching, and climbing ladders
- Requires close vision, color vision, depth perception, and focus adjustment
Job Qualifications
- High school diploma or equivalent
- Experience in retail, food service, or customer service preferred
- ServSafe certification or food handler permit as required by state or local health department
- Strong leadership and coaching skills
- Excellent communication abilities
- Customer service focus
- Organizational and problem-solving skills
- Basic business acumen
- Knowledge of food safety, sanitation, and regulatory standards
Job Duties
- Lead daily café operations ensuring compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality
- Deliver an exceptional customer experience by modeling Starbucks’ customer connection standards and Macy’s selling behaviors
- Train, coach, and motivate colleagues through ongoing feedback and role modeling to maximize team performance, customer satisfaction, and professional development
- Ensure consistent preparation, presentation, and merchandising of all food and beverages to Starbucks standards making necessary recipe adjustments to meet customer requests
- Monitor labor productivity to balance customer service needs with cost control
- Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs
- Monitor sales, expenses, and reports to achieve profit and loss goals and communicate results and priorities to the team and leadership
- Oversee cash handling and point-of-sale operations in compliance with Macy’s and Starbucks policies
- Maintain a clean, professional, and welcoming café environment serving as a role model for grooming, communication, and workplace conduct
- Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns
- Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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