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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $20.42 - $33.42
Work Schedule
Flexible
Weekend Shifts
Benefits
401k
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
Paid holidays
Merchandise discounts
performance-based incentives
annual merit review
Employee assistance program
Tuition Reimbursement
Job Description
Macy's is more than just a store; it is a cherished American institution with a rich history spanning over 160 years. Known for its innovative and traditional approaches to retail, Macy's has established itself as a leader in the department store industry, offering inspiring shopping experiences and irresistible products to millions of customers. Macy's is also recognized for its iconic events such as the Macy's 4th of July Fireworks and the Thanksgiving Day Parade, which have become a part of America's cultural fabric. This legacy and commitment to excellence make Macy's a unique and special place to work, where employees... Show More
Job Requirements
- High school diploma or equivalent
- Retail, food service, or customer service experience preferred
- ServSafe certified or food handler permit as required by state or local health department
- Ability to perform heavy lifting, constant moving, remaining in a stationary position, and reaching with arms and hands
- Able to work a flexible schedule including days, evenings, weekends, and holidays
- Ability to lift at least 30 lbs
- Capable of stooping, kneeling, crouching, and climbing ladders
- Requires close vision, color vision, depth perception, and focus adjustment
Job Qualifications
- High school diploma or equivalent
- Experience in retail, food service, or customer service preferred
- ServSafe certification or food handler permit as required by state or local health department
- Strong leadership and coaching skills
- Excellent communication abilities
- Customer service focus
- Organizational and problem-solving skills
- Basic business acumen
- Knowledge of food safety, sanitation, and regulatory standards
Job Duties
- Lead daily café operations ensuring compliance with Starbucks, Macy’s Foods Division, and Health Department standards for safety, sanitation, and product quality
- Deliver an exceptional customer experience by modeling Starbucks’ customer connection standards and Macy’s selling behaviors
- Train, coach, and motivate colleagues through ongoing feedback and role modeling to maximize team performance, customer satisfaction, and professional development
- Ensure consistent preparation, presentation, and merchandising of all food and beverages to Starbucks standards making necessary recipe adjustments to meet customer requests
- Monitor labor productivity to balance customer service needs with cost control
- Assist with ordering, receiving, inventory management, and invoice processing to maintain stock levels and achieve targeted food and beverage costs
- Monitor sales, expenses, and reports to achieve profit and loss goals and communicate results and priorities to the team and leadership
- Oversee cash handling and point-of-sale operations in compliance with Macy’s and Starbucks policies
- Maintain a clean, professional, and welcoming café environment serving as a role model for grooming, communication, and workplace conduct
- Partner with store leadership and Starbucks Division Managers to ensure operational excellence and promptly resolve customer concerns
- Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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