Starbucks Co-Manager

WHSmith North America is a prominent global travel retailer recognized for operating over 1,700 stores in 30 countries worldwide. The company incorporates respected entities such as Marshall Retail Group and InMotion, which collectively represent more than half of WHSmith's international retail presence. Their portfolio includes a variety of specialty retail stores strategically located in airports and resorts throughout North America, offering travelers a unique shopping experience with a wide range of products and services. WHSmith is dedicated to providing exceptional customer service and maintaining a dynamic and inclusive work environment that fosters growth and professional development for all employees.

Currently, WHSmith North America is seeking a dedicated and experienced Starbucks Co-Manager to assist the General Manager in overseeing the overall floor operations of one or more Starbucks locations, with a key focus on driving sales and achieving key performance indicators (KPIs). This role is based at the Philadelphia International Airport (PHL) in Philadelphia, Pennsylvania, and offers full-time employment with weekend availability required. With an annual salary of $60,000, this position provides a great opportunity to grow within a thriving retail environment affiliated with a world-renowned brand.

As a Starbucks Co-Manager, you will play a crucial leadership role in cultivating a positive sales culture by demonstrating, mentoring, and developing team members to meet and exceed store goals. You will be responsible for the opening and closing procedures of the store, ensuring that financial controls are well maintained, and that the store environment is clean, orderly, and welcoming to customers. You will also serve as a role model for the sales staff, providing guidance and support to foster a collaborative and results-driven team atmosphere.

In addition to managing daily store operations, your responsibilities will include contributing to the performance review process for Customer Service Associates, stock associates, and team leads, ensuring reviews are executed timely and constructively. You will coordinate with the Assistant General Manager of Operations to analyze merchandise fit, popularity, and sell-through rates to optimize inventory and maximize profitability. Proficiency in utilizing store software systems such as WebIM and Storeforce is essential for managing store activities effectively.

This role demands a comprehensive understanding and ownership of all KPI targets, ensuring that the store consistently meets or surpasses performance benchmarks. Flexible to handle other duties as assigned, you will function in a dynamic and fast-paced retail environment requiring excellent multitasking and problem-solving skills. The position requires the ability to work varied hours and days to ensure smooth overall store operations. Advanced computer skills, including proficiency in Microsoft Office applications like Word, Excel, PowerPoint, and Publisher, are necessary to perform daily administrative and reporting tasks.

Overall, the Starbucks Co-Manager position at WHSmith North America offers an exciting career path within a globally recognized company and a highly respected retail brand. The role is suited for motivated candidates who thrive in leadership roles, enjoy interacting with people, and are passionate about delivering outstanding customer experiences while achieving business success. With comprehensive benefits including medical, dental and vision insurance, free life insurance, short and long-term disability insurance, paid time off, a 401k plan with company matching, and employee discounts, WHSmith supports its employees' well-being and professional growth in a supportive and diverse work environment.