Job Overview

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Compensation

Hourly
Range $15.25 - $18.75
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training opportunities
flexible schedule

Job Description

The hiring establishment is a well-regarded retail company focused on delivering exceptional customer service within a safe and clean environment. This company prides itself on fostering an inclusive and ethical workplace culture where fairness, respect, honesty, integrity, diversity, inclusion, and safety are the core values practiced daily. Known for offering a wide range of quality products, the company emphasizes providing the right items at the right time with accurate pricing, ensuring customer satisfaction and customer loyalty. The work environment promotes teamwork, community responsibility, and equal treatment of customers and employees alike. This company not only prioritizes the customer experience but also actively supports a positive and supportive workplace for its employees.

The role centers on engaging customers with outstanding service at every interaction point, particularly within the coffee shop and retail department. Responsibilities include preparing beverages to precise recipes and customer specifications using specialized equipment, maintaining product freshness, and providing knowledgeable recommendations about products. The role requires a team-oriented mindset to collaborate effectively with colleagues and contribute positively to overall store goals. Employees will be tasked with answering product inquiries, managing inventory, handling transactions with accuracy, and promoting store specials. The coffee shop environment demands adherence to strict food safety regulations and maintenance of cleanliness and safety standards. This role is ideal for individuals with excellent customer service skills seeking to work in a dynamic, fast-paced retail and food service setting where integrity, respect, and customer care are paramount. The position offers an opportunity to be part of a reputable company that values ethical conduct and community impact while ensuring employees grow professionally in a supportive atmosphere.

Job Requirements

  • Excellent customer service skills
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Qualifications

  • Any previous comparable experience
  • Excellent customer service skills
  • Knowledge of coffee shop equipment operation
  • Familiarity with food safety regulations and guidelines
  • Ability to work well within a team environment
  • Effective communication skills
  • Basic math skills for handling transactions

Job Duties

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • Collaborate with associates and promote teamwork to help achieve company/store goals
  • Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
  • Tender transactions using company best practices
  • Offer product samples to help customers discover new items or products for which they inquire about
  • Inform customers of coffee shop specials
  • Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
  • Recommend coffee shop items to customers to ensure they get the products they want and need
  • Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
  • Prepare, package, label and inventory ingredients in merchandise
  • Check product quality to ensure freshness
  • review "sell by" dates and take appropriate action
  • Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
  • Label, stock and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Stay current with present, future, seasonal and special ads
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Adhere to all food safety regulations and guidelines
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Notify management of customer or employee accidents
  • report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Criteria

Experience

No experience required


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