Ralphs logo

Starbucks Barista

Job Overview

moneybag

Compensation

Hourly
Range $17.10 - $23.60
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
flexible schedule

Job Description

Our company is a well-established retail business dedicated to providing exceptional customer service in a safe, clean, and ethical environment. We take pride in fostering a culture based on core values such as respect, honesty, integrity, diversity, inclusion, and safety. As a responsible member of our community, we are committed to fair and accurate pricing and ensuring the availability of the right products at the right time. Our team is composed of motivated individuals who thrive in a supportive and inclusive workplace where every customer and employee is treated with fairness and respect.

We are currently seeking a dedicated Customer Service Associate to join our dynamic team. This role is vital in creating an inviting atmosphere where customers feel welcome, important, and appreciated. The position involves answering questions regarding products sold within the department and throughout the store, collaborating with fellow associates to promote teamwork, and ensuring customers receive timely and accurate service. The Customer Service Associate is responsible for preparing beverage selections according to recipe and standard, offering product samples, and recommending items to help customers discover new products. This role also includes using various equipment such as espresso machines, blenders, refrigerators, freezers, and ovens to prepare, package, label, and inventory store merchandise effectively.

A key responsibility is to maintain product quality by checking freshness, reviewing sell-by dates, and taking appropriate action to prevent any shrink or waste. The associate will also reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and adhering to all food safety regulations and guidelines. Preventive maintenance of equipment is expected to ensure operational efficiency.

We value employees who can work cooperatively in a high-paced, sometimes stressful environment, who manage conflict professionally, and who act with honesty and integrity in handling customer and business information. The ability to follow directions, seek assistance when necessary, and support individuals with special needs, minors, and older adults is essential. Our Customer Service Associates play a crucial role in upholding our commitment to outstanding service and community responsibility, making a difference in both the store environment and the lives of our customers.

Job Requirements

  • High school diploma or equivalent
  • Minimum excellent customer service skills
  • Ability to follow instructions
  • Ability to work cooperatively in a high-paced environment
  • Ability to manage conflict in a nonconfrontational manner
  • Ability to act with honesty and integrity
  • Ability to follow directions and seek assistance when necessary
  • Must be able to perform essential job functions with or without reasonable accommodation

Job Qualifications

  • Excellent customer service skills
  • Strong communication and interpersonal skills
  • Ability to work well in a team environment
  • Knowledge of product inventory and merchandise handling
  • Experience using kitchen and coffee shop equipment preferred
  • Ability to maintain a clean and safe work environment
  • Basic math skills for handling transactions
  • Attention to detail and accuracy
  • Ability to multitask and work effectively under pressure
  • Willingness to learn and adapt
  • Honest and dependable with a strong work ethic

Job Duties

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • Collaborate with associates and promote teamwork to help achieve company/store goals
  • Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
  • Tender transactions using company best practices
  • Offer product samples to help customers discover new items or products for which they inquire about
  • Inform customers of coffee shop specials
  • Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink
  • Recommend coffee shop items to customers to ensure they get the products they want and need
  • Use all equipment in coffee shop such as refrigerators, freezers, slicers, and ovens according to company guidelines
  • Prepare, package, label and inventory ingredients in merchandise
  • Check product quality to ensure freshness
  • Review sell by dates and take appropriate action
  • Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
  • Label, stock and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Stay current with present, future, seasonal and special ads
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Adhere to all food safety regulations and guidelines
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Notify management of customer or employee accidents
  • Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Criteria

Experience

No experience required


Job Location

Your Profile Is Visible To Hiring Managers Across OysterLink.

We'll match you with best jobs

Get job offers faster

Business woman
Business man
Search For More Opportunities:

How Candidates Get Hired Faster

Apply to 2–3 similar roles

Complete profile & get best matches

Check new opportunities daily

Woman chef
Man chef