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Starbucks Barista

Job Overview

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Compensation

Hourly
Range $17.10 - $23.47
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Benefits

inclusive work environment
ethical workplace culture
Teamwork opportunities
Product knowledge training
Customer service development
Safety program compliance
Community involvement

Job Description

The hiring establishment is a reputable retailer known for delivering high-quality products and exceptional customer experiences in a welcoming and safe environment. This company values diversity, inclusion, and integrity, fostering an ethical workplace culture that treats customers and employees fairly. As a customer service associate, you will be at the forefront of delivering memorable interactions that encourage repeat visits, supporting the company’s commitment to respect, honesty, and safety.

This role involves engaging with customers by answering inquiries about various products within the department as well as throughout the store. You will be responsible for gaining and maintaining comprehensive product knowledge to help customers make informed purchasing decisions. Additionally, you will prepare beverage selections following specific recipes and standards while adhering to proper equipment use. Your responsibilities extend to ensuring product freshness, managing inventory tasks such as labeling and stocking, and reporting discrepancies to management when necessary. Collaboration with your team will be essential in achieving the store’s overall goals.

In this fast-paced customer-facing position, you will promote an inclusive environment where every customer feels important and appreciated. Offering product samples and informing customers about coffee shop specials are regular tasks, as is recommending items tailored to customers’ needs. You will be expected to comply with all food safety regulations, maintain cleanliness in the workspace, identify safety hazards, and follow preventive maintenance procedures. Handling cash transactions securely and using company best practices is also part of this role.

This position requires excellent interpersonal skills, the ability to manage conflict respectfully, and the capability to work cooperatively under pressure. Your ability to act with honesty and integrity concerning sensitive customer and business information is critical. You will also assist with customers who may require additional support, including minors, individuals with special needs, or older adults. The role demands physical capability to perform essential functions with or without reasonable accommodation.

Overall, this opportunity is ideal for someone who thrives in an inclusive, ethical workplace and who is passionate about providing outstanding customer service while promoting the company’s core values and safety standards. As a vital team member, your efforts will contribute directly to customer satisfaction and the company’s success in a vibrant retail environment.

Job Requirements

  • Excellent customer service skills
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Qualifications

  • Excellent customer service skills
  • Any previous comparable experience

Job Duties

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • Collaborate with associates and promote teamwork to help achieve company/store goals
  • Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
  • Tender transactions using company best practices
  • Offer product samples to help customers discover new items or products for which they inquire about
  • Inform customers of coffee shop specials
  • Provide customers with fresh products that they have ordered and the correct portion size or as close as possible to the amount ordered to prevent shrink
  • Recommend coffee shop items to customers to ensure they get the products they want and need
  • Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
  • Prepare, package, label and inventory ingredients in merchandise
  • Check product quality to ensure freshness
  • Review 'sell by' dates and take appropriate action
  • Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
  • Label, stock and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Stay current with present, future, seasonal and special ads
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Adhere to all food safety regulations and guidelines
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Notify management of customer or employee accidents
  • Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

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