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Starbucks Barista

Job Overview

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Compensation

Hourly
Exact $15.10
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Benefits

Health Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
flexible scheduling

Job Description

This job opportunity is offered by a well-established retail company known for its commitment to delivering exemplary customer service and creating welcoming environments for shoppers. The employer operates in the retail sector, specifically in a store setting where customer interaction and product knowledge are essential components of the daily workflow. The company upholds core values such as respect, honesty, integrity, diversity, inclusion, and safety, ensuring that both customers and employees experience a respectful and ethical workplace. Its dedication to community responsibility and fairness underscores its reputation as a trustworthy and community-focused business.

The role being described is centered around providing exceptional customer service in a safe, clean, and inclusive environment. The successful candidate will be responsible for guaranteeing that customers have a positive experience, encouraging their return visits through attentive service and personalized product recommendations. This position requires a person who can maintain fairness and ethical treatment to both customers and colleagues, helping to foster a supportive and inclusive company culture that values diversity and safety.

The employee will be tasked with delivering the right products at the right time, ensuring pricing accuracy and transparency. They will be expected to possess excellent customer service skills, with a preferred background of previous experience in a comparable role within a similar retail or customer-facing environment.

Daily responsibilities will include creating an inviting atmosphere for customers, responding to product inquiries, and collaborating effectively with team members to achieve store goals. The role involves practical knowledge of merchandise, preparation of beverage selections according to company standards, offering product samples, and ensuring product freshness by monitoring expiration dates. Employees will also use various equipment, such as refrigerators, freezers, slicers, ovens, espresso machines, blenders, computerized scales, and steamers, adhering strictly to company guidelines.

The worker will follow safety protocols and food safety regulations, identify and report unsafe conditions, and assist in preventive maintenance by inspecting equipment and notifying managers of repair needs. They will also be vigilant about potential safety risks, including robbery, theft, or fraud, reporting any such issues to store management promptly.

This role requires the ability to work well in a fast-paced, sometimes stressful environment, managing conflicts in a calm and cooperative manner, and demonstrating integrity in handling customer and business information. The candidate must be able to follow directions, seek assistance when necessary, and provide support to a diverse range of customers, including minors, individuals with special needs, and older adults.

The ideal candidate must be capable of performing all essential job functions with or without reasonable accommodation, highlighting the company's inclusive approach towards employment. This position offers an excellent opportunity for individuals who are passionate about customer service and looking to contribute positively to a respectful, safety-conscious, and community-oriented retail environment.

Job Requirements

  • Excellent customer service skills
  • Any previous comparable experience
  • Ability to work cooperatively in high paced environment
  • Knowledge of product handling and safety regulations
  • Strong communication and teamwork skills
  • Ability to manage conflict in a nonconfrontational manner
  • Integrity and honesty in work practices

Job Qualifications

  • Excellent customer service skills
  • Any previous comparable experience
  • Ability to work cooperatively in high paced environment
  • Knowledge of product handling and safety regulations
  • Strong communication and teamwork skills
  • Ability to manage conflict in a nonconfrontational manner
  • Integrity and honesty in work practices

Job Duties

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • Collaborate with associates and promote teamwork to help achieve company/store goals
  • Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
  • Tender transactions using company best practices
  • Offer product samples to help customers discover new items or products for which they inquire about
  • Inform customers of coffee shop specials
  • Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
  • Recommend coffee shop items to customers to ensure they get the products they want and need
  • Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
  • Prepare, package, label and inventory ingredients in merchandise
  • Check product quality to ensure freshness
  • review 'sell by' dates and take appropriate action
  • Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
  • Label, stock and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Stay current with present, future, seasonal and special ads
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Adhere to all food safety regulations and guidelines
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Notify management of customer or employee accidents
  • report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Criteria

Experience

No experience required


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