Job Overview

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Compensation

Hourly
Range $17.10 - $23.47
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Employee assistance program

Job Description

This job opportunity is with a reputable company committed to providing exceptional customer service within a safe and clean environment. The company operates in a retail setting that values fairness, ethical behavior, and inclusivity. Focused on maintaining a welcoming atmosphere, this employer emphasizes the importance of treating both customers and employees with respect, honesty, and integrity. The role offered is designed to ensure customers receive the right products at the right time, accompanied by fair and accurate pricing. The company takes pride in promoting core values such as respect, honesty, integrity, diversity, inclusion, and safety throughout all levels of the organization.

The role involves operating within a team-oriented environment where collaboration is key to achieving the company and store’s goals. Employees are empowered to foster an inclusive work culture and uphold the company’s commitment to community responsibility. The position requires a proactive approach towards customer service excellence, ensuring that each customer interaction leaves a positive impression, encouraging repeat visits. Beyond customer interaction, this position involves the preparation of beverage selections to meet recipe and customer specifications, maintaining product quality, managing inventory, and adhering to safety regulations.

Working in this role, employees will have the opportunity to develop comprehensive product knowledge to support customer inquiries and make suitable recommendations. The work environment can be fast-paced and occasionally stressful, requiring individuals who can maintain composure and deliver consistent service quality. Employees will also be responsible for using various pieces of equipment such as espresso machines, blenders, kitchen appliances, and inventory tools according to company protocols.

This position promotes ongoing learning and responsiveness towards seasonal promotions, product freshness, and safety standards. It also emphasizes preventive maintenance and reporting any operational discrepancies, safety concerns, or incidents appropriately. Candidates in this role must exhibit excellent communication skills, the ability to manage conflict constructively, and act with honesty and integrity regarding customer and business information. Providing direct support and assistance to diverse customers, including minors, individuals with special needs, and older adults, is also part of the job, highlighting the importance of empathy and professionalism.

Ideal candidates should be team players who thrive in dynamic environments and are committed to upholding the company's core values. Previous experience in comparable roles is considered a plus but not mandatory, as the company values excellent customer service skills as a minimum requirement. Overall, this role is essential for maintaining the high standards of service and operational excellence the company is known for and offers a chance to grow professionally within a supportive and values-driven organization.

Job Requirements

  • Excellent customer service skills
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Qualifications

  • Any previous comparable experience
  • Ability to gain and maintain knowledge of products sold within the department
  • Ability to prepare beverage selections to recipe and standards and to customer's requests using proper equipment
  • Ability to use all equipment in coffee shop such as refrigerators, freezers, slicers, ovens, espresso machine, blender, computerized scale and steamer according to company guidelines
  • Ability to label, stock and inventory department merchandise
  • Knowledge of food safety regulations and guidelines
  • Ability to cooperate and promote teamwork to help achieve company/store goals
  • Ability to provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

Job Duties

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • Collaborate with associates and promote teamwork to help achieve company/store goals
  • Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
  • Tender transactions using company best practices
  • Offer product samples to help customers discover new items or products for which they inquire about
  • Inform customers of coffee shop specials
  • Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
  • Recommend coffee shop items to customers to ensure they get the products they want and need
  • Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
  • Prepare, package, label and inventory ingredients in merchandise
  • Check product quality to ensure freshness
  • Review "sell by" dates and take appropriate action
  • Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
  • Label, stock and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Stay current with present, future, seasonal and special ads
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Adhere to all food safety regulations and guidelines
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Notify management of customer or employee accidents
  • Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

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