
Job Overview
Compensation
Hourly
Range $13.75 - $17.00
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
This position is offered by a dynamic retail establishment dedicated to providing exceptional customer service in a safe, clean, and welcoming environment. The company prides itself on promoting a culture of respect, honesty, integrity, diversity, inclusion, and safety, ensuring that every customer and employee feels valued and appreciated. It is a place where ethical business practices and community responsibility are prioritized alongside delivering quality products at fair and accurate pricing. As a customer-facing role within this company, the successful candidate will embody these core values and contribute actively to a positive work environment and memorable customer experiences.
The role involves engaging directly with customers to create an inviting atmosphere where they feel welcome and important. The selected candidate will utilize excellent customer service skills to answer questions thoughtfully and accurately about products offered within the department and throughout the store. They will be proactive in gaining and maintaining product knowledge to assist customers effectively and make tailored recommendations. Collaboration and teamwork are pivotal to this role, as the employee works alongside colleagues to achieve company and store goals. Responsibilities include preparing beverages to recipe and standard, handling transactions using best practices, and offering product samples to encourage customer discovery of new items and promotions.
Attention to detail is crucial as the role also involves ensuring the freshness and quality of products, adhering to proper portion sizes to reduce waste, and following strict food safety regulations and guidelines. The employee will operate various kitchen equipment such as espresso machines, blenders, ovens, and slicers according to company policies. Additional duties include inventory management, labeling and stocking merchandise, and reporting ordering or shipment discrepancies to the department manager. The candidate will act as an ambassador of safety by complying with safety programs, identifying and reporting unsafe conditions, and properly maintaining equipment.
This role requires the ability to manage conflict in a non-confrontational and cooperative manner, act with honesty and integrity in handling customer and business information, and operate effectively in a sometimes fast-paced and stressful environment. The position supports the community by providing direct assistance to minors, individuals with special needs, and older adults as needed. The ideal candidate should be capable of performing essential job functions with or without reasonable accommodation, demonstrating flexibility and a commitment to upholding the company’s standards of service excellence throughout their daily responsibilities.
The role involves engaging directly with customers to create an inviting atmosphere where they feel welcome and important. The selected candidate will utilize excellent customer service skills to answer questions thoughtfully and accurately about products offered within the department and throughout the store. They will be proactive in gaining and maintaining product knowledge to assist customers effectively and make tailored recommendations. Collaboration and teamwork are pivotal to this role, as the employee works alongside colleagues to achieve company and store goals. Responsibilities include preparing beverages to recipe and standard, handling transactions using best practices, and offering product samples to encourage customer discovery of new items and promotions.
Attention to detail is crucial as the role also involves ensuring the freshness and quality of products, adhering to proper portion sizes to reduce waste, and following strict food safety regulations and guidelines. The employee will operate various kitchen equipment such as espresso machines, blenders, ovens, and slicers according to company policies. Additional duties include inventory management, labeling and stocking merchandise, and reporting ordering or shipment discrepancies to the department manager. The candidate will act as an ambassador of safety by complying with safety programs, identifying and reporting unsafe conditions, and properly maintaining equipment.
This role requires the ability to manage conflict in a non-confrontational and cooperative manner, act with honesty and integrity in handling customer and business information, and operate effectively in a sometimes fast-paced and stressful environment. The position supports the community by providing direct assistance to minors, individuals with special needs, and older adults as needed. The ideal candidate should be capable of performing essential job functions with or without reasonable accommodation, demonstrating flexibility and a commitment to upholding the company’s standards of service excellence throughout their daily responsibilities.
Job Requirements
- Excellent customer service skills
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
- Excellent customer service skills
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Any previous comparable experience
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- Review "sell by" dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
No experience required
Job Location
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