Job Overview

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Compensation

Hourly
Range $17.90 - $25.11
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training opportunities
Safe working environment

Job Description

The company is a well-established retail organization committed to delivering exceptional customer service in a safe and clean environment, ensuring customers have a positive experience that encourages repeat visits. Known for promoting a fair and ethical workplace, the company fosters an inclusive work culture that values diversity and community responsibility. The core values upheld include respect, honesty, integrity, diversity, inclusion, and safety, making it a reputable employer in the retail sector. This employment opportunity is ideal for individuals seeking a dynamic role where providing excellent customer service and promoting community values are key priorities.

The role involves being a front-line ambassador to customers, responsible for delivering outstanding service while ensuring the environment remains safe and welcoming. The successful candidate will have the opportunity to interact directly with customers and colleagues, creating an atmosphere where everyone feels valued and respected. Responsibilities include assisting customers with product inquiries, making suitable product recommendations, and ensuring that all transactions are handled with accuracy and fairness. The role also involves preparing beverage selections according to company standards, maintaining product quality, and supporting team efforts to meet overall store goals.

This position requires someone who can manage daily tasks effectively in a fast-paced retail environment, demonstrating flexibility and a proactive approach to problem-solving. The candidate must adhere to food safety regulations and company guidelines for equipment use, preparation, and merchandising. They will be expected to maintain knowledge of current, seasonal, and special promotions to inform customers and enhance their shopping experience. Additionally, the role includes responsibilities for maintaining inventory accuracy through proper labeling, stocking, and prompt reporting of any discrepancies.

Safety is paramount in this role. The candidate will play a crucial role in reinforcing safety protocols, identifying unsafe conditions, and promptly reporting any incidents or irregularities to management. Integrity and honesty in handling both customer and business information are essential, as is the ability to manage conflict in a reasonable and cooperative manner. The role requires excellent communication skills, a friendly disposition, and the ability to work well under pressure, all while promoting the company’s core values throughout every aspect of the job.

By joining this company, employees become part of a community-focused retail establishment that not only values its customers but also its workforce. The environment encourages collaboration, ongoing learning, and personal development, ensuring employees have the tools and support needed to succeed. This role is perfect for those who strive to make a difference through exceptional service and dedicated teamwork, contributing to a positive shopping experience and a supportive workplace environment.

Job Requirements

  • excellent customer service skills
  • any previous comparable experience
  • ability to work cooperatively in high paced and sometimes stressful environment
  • ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • ability to act with honesty and integrity regarding customer and business information
  • ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Qualifications

  • excellent customer service skills
  • previous comparable experience is desired
  • ability to answer questions about products and make suitable recommendations
  • knowledge of coffee shop equipment and beverage preparation standards
  • ability to collaborate effectively with associates and promote teamwork
  • understanding of safety procedures and food safety regulations
  • ability to manage conflict and demonstrate integrity in all interactions
  • strong communication skills with the ability to support diverse customers including minors, individuals with special needs, and older adults

Job Duties

  • create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • collaborate with associates and promote teamwork to help achieve company/store goals
  • prepare beverage selections to recipe and standards and to customer’s requests using proper equipment
  • tender transactions using company best practices
  • offer product samples to help customers discover new items or products for which they inquire about
  • inform customers of coffee shop specials
  • provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
  • recommend coffee shop items to customers to ensure they get the products they want and need
  • use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
  • prepare, package, label and inventory ingredients in merchandise
  • check product quality to ensure freshness
  • review "sell by" dates and take appropriate action
  • properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
  • label, stock and inventory department merchandise
  • report product ordering/shipping discrepancies to the department manager
  • stay current with present, future, seasonal and special ads
  • reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • adhere to all food safety regulations and guidelines
  • practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • notify management of customer or employee accidents
  • report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
  • ability to work cooperatively in high paced and sometimes stressful environment
  • ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • ability to act with honesty and integrity regarding customer and business information
  • ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Criteria

Experience

No experience required


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