
Job Overview
Compensation
Hourly
Range $17.38 - $26.15
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
The company is a customer-focused retail establishment recognized for its commitment to providing exceptional service in a safe, clean, and welcoming environment. Emphasizing an inclusive atmosphere for both customers and employees, the company values respect, honesty, integrity, diversity, inclusion, and safety as its core principles. This approach not only promotes fairness and ethical treatment within the workplace but also fosters a strong sense of community responsibility. With a dedication to delivering the right products at the right time with fair and accurate pricing, the company strives to ensure that every customer interaction is positive, encouraging repeat visits and long-term customer loyalty.
This role centers on providing outstanding customer service by maintaining a welcoming atmosphere and assisting customers with product inquiries and selections. It involves developing comprehensive knowledge of the products within the department and throughout the store to effectively answer questions and make well-informed recommendations. The role also requires collaboration with team members to achieve store goals and uphold the company’s high standards.
In addition, the position entails preparing beverage selections according to recipes and customer preferences using appropriate equipment, handling transactions following company best practices, and offering product samples to promote new items. Attention to detail is crucial when it comes to delivering fresh products in correct portion sizes to minimize shrinkage. The employee will be responsible for managing various equipment such as refrigerators, freezers, slicers, ovens, espresso machines, blenders, computerized scales, and steamers, ensuring adherence to company guidelines and proper maintenance protocols.
Quality control is a significant aspect of this role, including checking product freshness, reviewing sell-by dates, and taking corrective actions as needed to maintain standards. Inventory management duties such as labeling, stocking, and reporting discrepancies in product orders or shipments to department managers are also vital responsibilities. Staying informed about current and upcoming promotions, seasonal deals, and special advertisements is necessary to provide customers with up-to-date information.
Safety is a top priority in this position, requiring strict compliance with safety programs, food safety regulations, and guidelines. Identifying unsafe conditions, reporting accidents, and notifying management of any safety risks or illegal activities ensures a secure environment for both customers and staff. Furthermore, the role demands the ability to work cooperatively in a fast-paced, sometimes stressful setting, managing conflicts calmly and reasonably. Integrity and honesty are essential when handling sensitive customer and business information, and employees must follow directions or seek assistance to resolve any business or customer issues effectively.
Providing support and assistance to a diverse range of customers including minors, individuals with special needs, and older adults, this role calls for a compassionate and patient individual who can handle various customer interactions respectfully and professionally. The candidate must be able to perform all essential job functions with or without reasonable accommodation, reflecting the company’s inclusive employment practices and commitment to diversity.
Overall, this position offers an opportunity to be part of a reputable company that values ethical behavior, inclusivity, and high-quality customer service, making it an ideal fit for individuals passionate about retail, customer engagement, and maintaining operational excellence in a collaborative team environment.
This role centers on providing outstanding customer service by maintaining a welcoming atmosphere and assisting customers with product inquiries and selections. It involves developing comprehensive knowledge of the products within the department and throughout the store to effectively answer questions and make well-informed recommendations. The role also requires collaboration with team members to achieve store goals and uphold the company’s high standards.
In addition, the position entails preparing beverage selections according to recipes and customer preferences using appropriate equipment, handling transactions following company best practices, and offering product samples to promote new items. Attention to detail is crucial when it comes to delivering fresh products in correct portion sizes to minimize shrinkage. The employee will be responsible for managing various equipment such as refrigerators, freezers, slicers, ovens, espresso machines, blenders, computerized scales, and steamers, ensuring adherence to company guidelines and proper maintenance protocols.
Quality control is a significant aspect of this role, including checking product freshness, reviewing sell-by dates, and taking corrective actions as needed to maintain standards. Inventory management duties such as labeling, stocking, and reporting discrepancies in product orders or shipments to department managers are also vital responsibilities. Staying informed about current and upcoming promotions, seasonal deals, and special advertisements is necessary to provide customers with up-to-date information.
Safety is a top priority in this position, requiring strict compliance with safety programs, food safety regulations, and guidelines. Identifying unsafe conditions, reporting accidents, and notifying management of any safety risks or illegal activities ensures a secure environment for both customers and staff. Furthermore, the role demands the ability to work cooperatively in a fast-paced, sometimes stressful setting, managing conflicts calmly and reasonably. Integrity and honesty are essential when handling sensitive customer and business information, and employees must follow directions or seek assistance to resolve any business or customer issues effectively.
Providing support and assistance to a diverse range of customers including minors, individuals with special needs, and older adults, this role calls for a compassionate and patient individual who can handle various customer interactions respectfully and professionally. The candidate must be able to perform all essential job functions with or without reasonable accommodation, reflecting the company’s inclusive employment practices and commitment to diversity.
Overall, this position offers an opportunity to be part of a reputable company that values ethical behavior, inclusivity, and high-quality customer service, making it an ideal fit for individuals passionate about retail, customer engagement, and maintaining operational excellence in a collaborative team environment.
Job Requirements
- Excellent customer service skills
- Ability to perform the essential job functions of this position with or without reasonable accommodation
Job Qualifications
- Any previous comparable experience
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Job Duties
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions using company best practices
- Offer product samples to help customers discover new items or products for which they inquire about
- Inform customers of coffee shop specials
- Provide customers with fresh products that they have ordered and the correct portion size or as close as possible to the amount ordered to prevent shrink
- Recommend coffee shop items to customers to ensure they get the products they want and need
- Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
- Prepare, package, label and inventory ingredients in merchandise
- Check product quality to ensure freshness
- review sell by dates and take appropriate action
- Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering/shipping discrepancies to the department manager
- Stay current with present, future, seasonal and special ads
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
- Ability to work cooperatively in high paced and sometimes stressful environment
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
Job Criteria
Experience
No experience required
Job Location
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