
Job Overview
Compensation
Hourly
Exact $15.10
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule
safe work environment
Job Description
This opportunity is with a well-established retail company that values exceptional customer service, inclusivity, and community responsibility. The enterprise focuses on creating a safe and clean environment for its customers, ensuring their shopping experience fosters a desire to return. Situated within a dynamic and fast-paced retail setting, the company has built a strong reputation for offering high-quality products with fair and accurate pricing while upholding core values such as respect, honesty, integrity, diversity, inclusion, and safety. This position is perfect for individuals who are passionate about contributing to an ethical workplace culture and enjoy direct customer interaction.
The role involves serving customers in a friendly and knowledgeable manner, ensuring each guest feels welcome, appreciated, and supported throughout their visit. The ideal candidate will have excellent customer service skills and a willingness to learn about the products sold within the department and store-wide. Experienced candidates are desired but not mandatory, as comprehensive training will be provided. This role focuses heavily on collaboration, teamwork, and maintaining operational excellence by preparing beverages to recipe standards, conducting transactions accurately, and offering product samples to promote new or popular items.
As a front-line representative, you will be responsible for ensuring product freshness, proper portion control, and adherence to food safety and sanitation standards. You will utilize various kitchen and coffee shop equipment, including espresso machines, blenders, ovens, refrigerators, and slicers, to prepare and package items efficiently and correctly. Regular inventory management, labeling, and reporting of discrepancies to management complete the key operational tasks. Furthermore, the role demands vigilance in safety programs and the ability to promptly report any hazards or breaches of security, such as theft or fraud.
This position requires the ability to handle potentially stressful situations in a professional and nonconfrontational manner, emphasizing integrity and honesty when dealing with customers and business information. The role also involves assisting specific groups such as minors, individuals with special needs, and older adults. Working effectively in a team-oriented environment, following directions, and seeking support when necessary are essential for success in this role. The employer is committed to providing reasonable accommodations for qualified applicants and ensuring all team members can perform their essential job functions comfortably.
Overall, this role offers an excellent opportunity to grow professionally within a supportive and value-driven retail company. By embracing the company’s core principles and delivering outstanding service, you will play a vital role in fostering customer loyalty, promoting store goals, and maintaining a positive and inclusive workplace culture. Whether you are starting your career or looking to leverage previous retail experience, this position provides a rewarding and engaging work environment that values dedication and customer-centric attitudes.
The role involves serving customers in a friendly and knowledgeable manner, ensuring each guest feels welcome, appreciated, and supported throughout their visit. The ideal candidate will have excellent customer service skills and a willingness to learn about the products sold within the department and store-wide. Experienced candidates are desired but not mandatory, as comprehensive training will be provided. This role focuses heavily on collaboration, teamwork, and maintaining operational excellence by preparing beverages to recipe standards, conducting transactions accurately, and offering product samples to promote new or popular items.
As a front-line representative, you will be responsible for ensuring product freshness, proper portion control, and adherence to food safety and sanitation standards. You will utilize various kitchen and coffee shop equipment, including espresso machines, blenders, ovens, refrigerators, and slicers, to prepare and package items efficiently and correctly. Regular inventory management, labeling, and reporting of discrepancies to management complete the key operational tasks. Furthermore, the role demands vigilance in safety programs and the ability to promptly report any hazards or breaches of security, such as theft or fraud.
This position requires the ability to handle potentially stressful situations in a professional and nonconfrontational manner, emphasizing integrity and honesty when dealing with customers and business information. The role also involves assisting specific groups such as minors, individuals with special needs, and older adults. Working effectively in a team-oriented environment, following directions, and seeking support when necessary are essential for success in this role. The employer is committed to providing reasonable accommodations for qualified applicants and ensuring all team members can perform their essential job functions comfortably.
Overall, this role offers an excellent opportunity to grow professionally within a supportive and value-driven retail company. By embracing the company’s core principles and delivering outstanding service, you will play a vital role in fostering customer loyalty, promoting store goals, and maintaining a positive and inclusive workplace culture. Whether you are starting your career or looking to leverage previous retail experience, this position provides a rewarding and engaging work environment that values dedication and customer-centric attitudes.
Job Requirements
- Minimum of excellent customer service skills
- Desired previous comparable experience
- Ability to work cooperatively in high-paced environments
- Ability to manage conflict in a reasonable and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to follow directions and seek assistance when necessary
- Ability to perform essential job functions with or without reasonable accommodation
Job Qualifications
- Excellent customer service skills
- Knowledge of beverage preparation and coffee shop equipment is a plus
- Ability to work cooperatively in a team environment
- Effective communication skills
- Ability to manage conflict in a reasonable and nonconfrontational manner
- Willingness to learn and follow company procedures
- Basic math and cash handling skills
- Ability to maintain a clean and safe work environment
Job Duties
- Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit
- Treat customers and employees in a fair and ethical manner promoting an inclusive work environment
- Provide the right products at the right time with fair and accurate pricing
- Demonstrate company core values of respect, honesty, integrity, diversity, inclusion and safety
- Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products
- Gain and maintain knowledge of products and be able to respond to questions and make suggestions
- Collaborate with associates to promote teamwork and achieve company goals
- Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
- Tender transactions accurately using company best practices
- Offer product samples to help customers discover new items and inform them of specials
- Provide customers with fresh products and correct portion sizes to prevent shrink
- Recommend coffee shop items to customers
- Use all equipment according to company guidelines including refrigerators, freezers, slicers, and ovens
- Prepare, package, label and inventory ingredients and merchandise
- Check product quality to ensure freshness and review sell-by dates
- Properly use kitchen equipment such as espresso machine, blender, computerized scale and steamer
- Label, stock and inventory department merchandise
- Report product ordering and shipping discrepancies to management
- Stay current with present, future, seasonal, and special ads
- Reinforce safety programs by complying with safety procedures and notify management of unsafe conditions
- Adhere to all food safety regulations and guidelines
- Practice preventive maintenance by inspecting equipment and notifying managers of needed repairs
- Report customer or employee accidents and safety risks to management
- Report all safety risks, issues or illegal activity including robbery, theft, or fraud
- Work cooperatively in a high-paced and sometimes stressful environment
- Manage conflict reasonably and nonconfrontationally
- Act honestly and with integrity regarding customer and business information
- Follow directions and seek assistance when necessary
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults
- Perform essential job functions with or without reasonable accommodation
Job Criteria
Experience
No experience required
Job Location
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