Job Overview

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Compensation

Hourly
Range $13.25 - $16.25
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Life insurance
Disability insurance

Job Description

The hiring company is a reputable retail establishment dedicated to providing exceptional customer service within a safe and clean environment. Rooted in a foundation of respect, honesty, integrity, diversity, inclusion, and safety, the company strives to create an inviting atmosphere that encourages customer loyalty and community responsibility. This company operates in the retail sector with a strong focus on customer satisfaction by ensuring that the right products are available at the right time and the right price. The team members are expected to uphold these core values, promoting an ethical and inclusive workplace for all employees and customers.

This role is specifically designed for individuals passionate about delivering superior customer experiences and contributing positively to the store environment. As a vital part of the store's workforce, the employee will be responsible for creating a welcoming atmosphere where customers feel important and valued. The ability to answer product-related questions thoroughly and make informed recommendations is essential. The employee will gain extensive product knowledge to assist customers accurately, enhancing their shopping experience. Collaboration with other associates is encouraged to foster teamwork and achieve company-wide goals.

Additionally, this role involves preparing and serving beverages according to established recipes and customer preferences, using proper equipment and adhering to company best practices for transaction handling. The employee will offer product samples and inform customers about current specials, helping customers discover new items and making personalized product recommendations.

Maintaining product quality and freshness is critical. This includes checking sell-by dates, properly labeling, packaging, and storing merchandise, and keeping accurate inventory records. Employees will also use a variety of equipment such as refrigerators, freezers, slicers, ovens, espresso machines, blenders, computerized scales, and steamers responsibly, in accordance with company guidelines. Safety procedures and food safety regulations must be strictly followed to ensure a safe environment for both customers and staff.

This role also involves identifying and reporting discrepancies in product orders or shipments, potential safety hazards, and any illegal activities such as theft or fraud to store management promptly. It requires the ability to work effectively in a high-paced, sometimes stressful environment, managing conflict calmly and cooperatively. The candidate must demonstrate honesty and integrity, follow directions closely, and be proactive in seeking assistance when needed to resolve customer or business issues.

This position also demands sensitivity and supportiveness, particularly when interacting with vulnerable groups such as minors, individuals with special needs, or older adults. Most importantly, the candidate must be able to perform all essential job functions with or without reasonable accommodation.

Overall, this role is ideal for someone who values excellent customer service, ethical business practices, and teamwork within a dynamic retail setting. The opportunity allows for personal and professional growth and the chance to be part of a community-oriented company that prioritizes respect, inclusion, and safety in all aspects of its operations.

Job Requirements

  • Excellent customer service skills
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Qualifications

  • Excellent customer service skills
  • Any previous comparable experience

Job Duties

  • Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
  • Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
  • Collaborate with associates and promote teamwork to help achieve company/store goals
  • Prepare beverage selections to recipe and standards and to customer's requests using proper equipment
  • Tender transactions using company best practices
  • Offer product samples to help customers discover new items or products for which they inquire about
  • Inform customers of coffee shop specials
  • Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
  • Recommend coffee shop items to customers to ensure they get the products they want and need
  • Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines
  • Prepare, package, label and inventory ingredients in merchandise
  • Check product quality to ensure freshness
  • review "sell by" dates and take appropriate action
  • Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
  • Label, stock and inventory department merchandise
  • Report product ordering/shipping discrepancies to the department manager
  • Stay current with present, future, seasonal and special ads
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
  • Adhere to all food safety regulations and guidelines
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
  • Notify management of customer or employee accidents
  • Report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
  • Ability to work cooperatively in high paced and sometimes stressful environment
  • Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
  • Ability to act with honesty and integrity regarding customer and business information
  • Ability to follow directions and seek assistance when necessary to resolve customer and business issues
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Criteria

Experience

Entry Level (1-2 years)


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