Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Health Insurance
401k Match
competitive pay
Training and development opportunities
Employee Discounts
Equal opportunity employer
Job Description
OTG Concessions Management, LLC is a leading hospitality company that has revolutionized the airport dining experience by operating more than 300 in-terminal dining and retail locations across 11 airports in the United States. With a dedicated workforce of over 5,000 crewmembers, OTG serves millions of travelers annually by delivering high-quality service and innovative hospitality solutions in bustling airport environments. OTG is recognized for its industry-leading compensation packages and benefits, which include paid time off, healthcare options, and a competitive 401k match, aiming to nurture a positive and engaging workplace culture that empowers employees to grow and excel within the hospitality... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in a customer service or food and beverage role preferred
- ability to follow standardized procedures
- strong communication skills
- physical ability to lift 35 lbs
- capable of standing and moving for long periods
- availability to work flexible schedules including nights, weekends, and holidays
- adherence to health and safety regulations
Job Qualifications
- Hospitable customer service-oriented
- familiar with espresso/coffee machines and kitchen equipment
- proficient with computers and POS system
- ability to work varied hours including days, nights, weekends, holidays, and inclement weather
- able to lift 35 lbs
- able to stand for extended periods, stoop, kneel, and crouch
Job Duties
- Follow OTG steps of service and standard operating procedures
- prepare coffee and beverages per OTG specifications
- provide hospitality and exceptional experiences to OTG guests
- walk guests through the OTG ordering and payment system as needed
- provide suggestions based on guest preferences and/or dietary restrictions/allergies and reply to guest questions and concerns
- follow the OTG cash handling and cash register policies as needed
- maintain cleanliness in service stations
- participate in training sessions and team meetings as required
- obtain high level coffee and beverage knowledge to elevate the guest experience and skills
- sample coffee and tea offerings every shift to ensure quality and improve product knowledge
- restock and maintain food, beverage, and merchandise displays
- assist team members as needed
- inform MOD on guest complaints/feedback/inquiries
- inform leadership team of low inventory and equipment issues
- adhere to safety and food handling procedures
- adherence to local, state, and federal health and sanitation laws
- perform additional tasks requested by the OTG leadership team
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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