Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Health Insurance
401k Match
Employee Discounts
Training and development opportunities
flexible scheduling
Equal opportunity employer
Job Description
OTG Concessions Management, LLC is a pioneering force in the hospitality industry, renowned for transforming airport experiences through innovative approaches and exceptional service. With over 300 in-terminal dining and retail locations across 11 major airports in the United States, OTG has established itself as a leader in providing travelers with memorable, high-quality hospitality offerings. Boasting a diverse team of more than 5,000 crewmembers, OTG serves millions of customers annually, ensuring that every moment spent with them is engaging and enjoyable. The company’s commitment to excellence is reflected not only in their customer experiences but also in their competitive compensation packages... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in a hospitality or customer service role preferred
- Ability to stand for extended periods
- Physical capability to lift 35 lbs
- Knowledge of coffee or beverage preparation
- Proficiency with POS systems
- Availability to work flexible hours including nights, weekends, and holidays
- Must comply with health and safety regulations
- Ability to communicate effectively with customers and team members
Job Qualifications
- Hospitable, customer service-oriented
- Able to lift 35 lbs in weight
- Familiarity with espresso/coffee machines and kitchen equipment
- Ability to be mobile and able to stand for extended periods, stoop, kneel, and crouch
- Must be proficient with computers, processing payment information through the POS system
- Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions
Job Duties
- Follow OTG steps of service and standard operating procedures
- Prepare coffee and beverages per OTG specifications
- Provide hospitality and exceptional experiences to OTG guests
- Walk guests through the OTG ordering and payment system, as needed
- Provide suggestions based on guest preferences and/or dietary restrictions/allergies, reply to guest questions and concerns
- Follow the OTG cash handling and cash register policies as needed
- Maintain cleanliness in service stations
- Participate in training sessions and team meetings as required
- Obtain high level coffee and beverage knowledge to elevate the guest experience and skills
- Sample coffee and tea offerings every shift to ensure quality and improve product knowledge
- Restock and maintain food, beverage, and merchandise displays
- Assist team members as needed
- Inform MOD on guest complaints/feedback/inquiries
- Inform leadership team of low inventory and equipment issues
- Adhere to safety and food handling procedures
- Adherence to local, state, and federal health and sanitation laws
- Perform additional tasks requested by the OTG leadership team
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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