Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
healthcare
Competitive 401k match
Employee Discounts
Training and Development
inclusive workplace
Career advancement opportunities
Job Description
OTG Concessions Management, LLC is a significant player in the hospitality industry, transforming airport dining and retail experiences across the United States. With over 300 in-terminal dining and retail locations across 11 major airports and a workforce of more than 5,000 crewmembers, OTG has innovated the airport hospitality sector by delivering top-tier customer service and quality food and beverage options to millions of global travelers annually. The company prides itself on its unique hospitality environment and comprehensive employee benefits, including paid time off, healthcare, and a competitive 401k match, making it an attractive employer in the fast-paced airport service industry.<... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to handle cash and operate POS systems accurately
- Physical ability to lift up to 35 lbs and stand for extended periods
- Availability to work flexible hours including weekends, holidays, and nights
Job Qualifications
- Hospitable, customer service-oriented
- Able to lift 35 lbs in weight
- Familiarity with espresso/coffee machines and kitchen equipment
- Ability to be mobile and able to stand for extended periods, stoop, kneel, and crouch
- Must be proficient with computers, processing payment information through the POS system
- Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions
Job Duties
- Follow OTG steps of service and standard operating procedures
- Prepare coffee and beverages per OTG specifications
- Provide hospitality and exceptional experiences to OTG guests
- Walk guests through the OTG ordering and payment system, as needed
- Provide suggestions based on guest preferences and/or dietary restrictions/allergies, reply to guest questions and concerns
- Follow the OTG cash handling and cash register policies as needed
- Maintain cleanliness in service stations
- Participate in training sessions and team meetings as required
- Obtain high level coffee and beverage knowledge to elevate the guest experience and skills
- Sample coffee and tea offerings every shift to ensure quality and improve product knowledge
- Restock and maintain food, beverage, and merchandise displays
- Assist team members as needed
- Inform MOD on guest complaints/feedback/inquiries
- Inform leadership team of low inventory and equipment issues
- Adhere to safety and food handling procedures
- Adherence to local, state, and federal health and sanitation laws
- Perform additional tasks requested by the OTG leadership team
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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