Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $20.00 - $22.00
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Work Schedule

Flexible
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Benefits

flexible schedules
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) with Company Match
Earned wage access
Education Assistance
Employee Referral Bonus
Meal Discount
Pet insurance

Job Description

Applegreen USA is a leading operator of travel plazas and convenience stores, strategically located across the Northeast and Midwest regions of the United States. The company excels in providing a unique and inviting experience for travelers, offering a wide array of amenities designed to refresh and energize customers on their journeys. With over 80 travel plazas under its management, Applegreen partners with some of the most recognized food and retail brands including Auntie Anne's, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, and Starbucks, among others. These partnerships ensure that patrons have access to a diverse selection of food options, enhancing the overall customer experience through quality, variety, and convenience.

Applegreen USA is committed to operating with strong core values that place customers and communities at the heart of every decision. The company values and develops its employees, drives operational excellence with pace, passion, and performance, and embraces change and innovation, positioning itself as a dynamic and forward-thinking leader in the travel plaza industry. Their dedication to these principles has cultivated a positive work culture that fosters teamwork, continuous learning, and high performance.

As an Assistant General Manager at Applegreen, this role offers a critical leadership position designed to support the General Manager in ensuring smooth and efficient day-to-day operations of the travel plaza. This position is ideal for entry-level managers eager to grow their leadership abilities and gain hands-on experience managing a fast-paced business environment. The Assistant General Manager will be entrusted with supervising staff, driving operational targets, resolving customer concerns, and maintaining brand standards in alignment with company policies and procedures.

The role requires a strong leader and motivator capable of fostering a collaborative and high-performing work environment. A key component of the role is to step in for the General Manager when necessary, demonstrating competence and discretion in all operational decisions. The Assistant General Manager will oversee non-management associates, help develop shift supervisors, ensure cleanliness, oversee cash handling, perform inventory checks, and uphold health and safety standards.

This position emphasizes the importance of customer service excellence and staff development, ensuring that every team member understands their role in delivering exceptional service and supporting the company’s business objectives. By fostering teamwork, communicating goals clearly, and confidently providing constructive feedback, the Assistant General Manager plays a vital role in driving business success and enhancing the customer journey.

The company offers competitive benefits including flexible schedules, medical, dental, and vision insurance, paid time off, 401(k) with company match, earned wage access for pay on demand, education assistance, employee referral bonuses, meal discounts, and pet insurance. These benefits underscore Applegreen’s commitment to employee well-being and professional growth, making this role not only a significant career opportunity but also one that supports balance and development.

Job Requirements

  • Passionate about helping people learn and grow the business
  • Flexible and open work schedule
  • Ability and willingness to lift push objects weighing over 30 lbs

Job Qualifications

  • Strong leadership and management skills with proven ability to motivate and inspire a team
  • Excellent customer service abilities and positive attitude
  • Excellent verbal and communication skills with a sharp business acumen
  • 2 years experience in quick service restaurant or similar management operations
  • Basic food safety understanding and practice

Job Duties

  • Confidently delivering performance feedback set goals foster teamwork and clearly communicate business objectives
  • Ensure the day-to-day supervision of non-management associates assigning specified work focusing on store level operation performance coaching and developing shifts supervisors
  • Competently perform duties in the absence of the general manager
  • Motivate and positively influence staff especially during times of low morale
  • Strong leadership and organizational skills
  • Address issues in a timely fashion
  • Ensuring company policies and procedures are followed
  • Maintain an awareness of all applicable brand standards and all procedures and protocols to maximize brand landlord labor relations
  • Ensure that the restaurant always looks clean inviting and adheres to brand standards
  • Ensure cash management is accurate and processed daily reports are delivered as per company directives
  • Address customer needs and resolve issues ensuring positive and long-term customer relationships
  • Ensure inventory data is correct by performing spot inventory counts and checks

Job Criteria

Experience

Mid Level (3-7 years)


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