Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $20.00 - $22.00
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Work Schedule

Flexible
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Benefits

flexible schedules
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) with Company Match
Earned wage access
Education Assistance
Employee Referral Bonus
Meal Discount
Pet insurance

Job Description

Applegreen USA is a leading operator of travel plazas across the Northeast and Midwest regions of the United States. With more than 80 locations, the company is dedicated to providing travelers with convenience, comfort, and a wide variety of retail and dining options. Applegreen’s travel plazas feature popular food chains such as Auntie Anne's, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many others, making it a preferred stop for travelers seeking delicious meals and quality service on the road. The company focuses on creating an inviting and enjoyable experience for every visitor, blending retail and dining with a commitment to excellent customer care.

At Applegreen, the core values that guide the organization include placing customers and communities at the center of their efforts, valuing and developing their people, and driving the business with passion, pace, and performance. The company embraces change and actively seeks opportunities for growth and improvement, all while fostering a strong culture centered around teamwork, integrity, and delivering exceptional service.

The role of Assistant General Manager at Applegreen is a pivotal position designed for those looking to advance their management career in the quick-service restaurant and retail travel plaza environment. The Assistant General Manager supports the General Manager in overseeing the day-to-day operations to ensure seamless business performance. This position is ideal for entry-level managers looking to build essential leadership skills and gain valuable experience in business operations, staff development, and customer service management.

As an Assistant General Manager, you will have the opportunity to manage a dynamic team, contribute to the growth of the store, and maintain high standards of cleanliness, safety, and operational accuracy. Responsibilities include motivating staff, delivering performance feedback, setting goals, coaching shift supervisors, and ensuring compliance with company policies and brand standards. This role requires strong leadership, communication skills, and the ability to handle tasks independently in the absence of the General Manager.

With a flexible schedule and a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, 401(k) with company match, and employee perks like meal discounts and pet insurance, Applegreen invests in its employees’ wellbeing and professional development. The position emphasizes a commitment to creating positive customer experiences and fostering a supportive workplace environment where employees can thrive.

Job Requirements

  • High school diploma or equivalent
  • Two years experience in quick service restaurant or similar management operations
  • Strong leadership and management skills
  • Excellent customer service skills
  • Basic understanding of food safety practices
  • Ability and willingness to lift and push objects over 30 pounds
  • Flexible and open work schedule

Job Qualifications

  • Passionate about helping people learn and grow the business
  • Strong leadership and management skills
  • Excellent customer service abilities
  • Positive attitude
  • Excellent verbal and communication skills
  • Sharp business acumen
  • Two years experience in quick service restaurant or similar management operations
  • Basic food safety understanding and practice
  • Ability to lift and push objects weighing over 30 pounds

Job Duties

  • Confidently deliver performance feedback
  • Set goals for team and foster teamwork
  • Clearly communicate business objectives
  • Supervise non-management associates and assign work
  • Coach and develop shift supervisors
  • Perform duties competently in the absence of the general manager
  • Motivate and positively influence staff during low morale
  • Ensure adherence to company policies and procedures
  • Maintain awareness of brand standards and protocols
  • Ensure the restaurant is clean, inviting, and meets brand standards
  • Manage accurate cash handling and daily processing
  • Address customer needs and resolve issues
  • Conduct spot inventory counts and checks to ensure data accuracy

Job Criteria

Experience

Mid Level (3-7 years)


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