Staff, Concierge

Miami, FL, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $18.00

Work Schedule

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid holidays

401k plan

Occasional travel

Job Description

This opportunity is with a renowned organization dedicated to providing exceptional residential services that cater to the needs and preferences of its residents. Known for its commitment to excellence and personalized customer care, the company operates in the hospitality and residential service sector, focusing on delivering a high standard of support and hospitality to its community members. The organization prides itself on fostering a welcoming and supportive environment where residents feel valued and supported through a wide array of personalized services and attentive customer engagement.

The role of Resident Services Coordinator is pivotal within the organization. This full-time, exempt p... Show More

Job Requirements

Ability to lift 30 to 50 lbs
ability to work in an upright standing position for long periods of time
ability to walk and climb stairs
ability to detect auditory and or visual emergency alarms
ability to respond to emergencies in a timely manner
availability to work Wednesday to Friday 10 am to 7 pm and Saturday and Sunday 8 am to 5 pm

Job Qualifications

High school diploma or equivalency preferred
completion of college level courses with concentration in business or hospitality strongly desirable
five or more years experience in the hospitality industry
effective written and verbal communication skills
proficiency in Word, Excel spreadsheets, and email
multiple language fluency is desirable
strong customer service, communication and interpersonal skills

Job Duties

Identify and clarify residents needs and desires
answer questions
give directions and instructions
develop inventories of services
manage and screen messages
help residents establish accounts and schedule vendor access
provide services through planning arrangements and reservations for dining, tours, travel, entertainment, accommodations, rentals, gifts, sporting events, transportation, meetings, secretarial services, couriers, communication and mail services, personal appointments and medical services
remind residents of schedules
provide support and assistance
run errands
personalize services
anticipate services required by ascertaining mood and style of residents and developing itineraries
organize social events and event planning
improve services by obtaining and evaluating resident feedback
maintain guest privacy and confidentiality
update job knowledge through educational opportunities and maintaining networks
enhance department reputation by exploring new service opportunities
follow safety procedures and maintain a safe work environment
perform other duties as required

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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